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Customer Service Liaison

Customer Service Liaison

Alphabe Insight IncColumbus, OH, United States
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Company Description

About Us

At Bela Brand Bat , we believe in redefining professionalism with excellence and a people-first approach. Our company is dedicated to creating meaningful connections, delivering outstanding service, and fostering an environment where employees can thrive. We are committed to innovation, teamwork, and building long-term success together.

Job Description

Job Description

We are currently seeking a dedicated and detail-oriented Customer Service Liaison to serve as the key connection between our clients and internal teams. This position is crucial in ensuring client needs are addressed efficiently while fostering positive and long-lasting relationships. The ideal candidate will possess strong interpersonal skills and a proactive attitude toward customer engagement and issue resolution.

Responsibilities

  • Act as the primary point of contact for client communications and inquiries
  • Coordinate and follow up on customer requests, ensuring timely responses and resolution
  • Collaborate with internal departments to address client concerns and feedback
  • Document all client interactions and maintain accurate records in CRM systems
  • Monitor customer satisfaction and suggest improvements in service processes
  • Assist with onboarding new clients and guiding them through initial setup and support
  • Identify opportunities for process optimization to enhance the overall customer experience

Qualifications

Qualifications

  • Bachelor's degree in Business Administration, Communications, or related field preferred
  • 2+ years of experience in customer service, client relations, or account coordination
  • Exceptional written and verbal communication skills
  • Strong problem-solving and organizational abilities
  • Proficiency in Microsoft Office Suite and CRM software
  • Ability to work independently and collaboratively across departments
  • High level of professionalism and customer orientation

    • Additional Information

    Benefits

  • Competitive salary package ($60,000-$65,000 per year)
  • Professional development and growth opportunities
  • Supportive and inclusive work environment
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement plan options
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    Customer Service • Columbus, OH, United States