Supervisor, Title Services

Travel + Leisure CoOrlando, Florida, US

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We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Title Services Supervisor is accountable for the supervision of the daily activities for the assigned Title Services Team. Responsible for leading, guiding and developing a team of approximately 5-20 Title Closers / Clerks / Inventory Specialists. Proactively identifies process improvements and uses critical thinking to propose and execute solutions. Communicates professionally at all levels and provides training assistance to team members. Responsible for reporting metrics on different processes to review productivity and make informed decisions. In addition, this position plays an integral part in selecting prospective employees, as well as the training and development of new and existing staff. Please note the role follows a hybrid schedule of Monday – Wednesday in office and Thursday – Friday remote.

How You'll Shine :

Employee Development & Coaching

Monitor and analyze individual agent performance metrics to identify strengths and areas for improvement.
Design personalized development plans using creative, constructive strategies to enhance performance.
Reinforce training by ensuring agents understand and apply concepts from formal learning sessions.
Observe agent interactions and deliver timely, constructive feedback to foster professional growth.
Act as a mentor, providing guidance and encouragement to team members.

Team Leadership & Engagement

Communicate effectively with the team and individuals to ensure alignment and clarity.

Facilitate regular team meetings to share updates, address concerns, and celebrate successes.

Promote a positive work environment that supports high levels of employee engagement and satisfaction.

Performance & Quality Management

Monitor and enhance productivity, behavior, and quality benchmarks.

Conduct comprehensive monthly and annual performance reviews.

Document performance discussions and implement corrective actions when necessary.

Resolve escalated service issues with professionalism and efficiency.

Apply and uphold company and departmental policies, procedures, and standards.

Collaborate with other Title Services teams to provide cross-functional support as needed.

Participate in the hiring process by conducting interviews and evaluating candidates

What You’ll Bring : Education

High school diploma or equivalent required; bachelor’s degree preferred.

Job Experience

Minimum 2 years leadership experience in a fast-paced environment

Knowledge and Skills

Self-driven with high energy and value-based leadership qualities.

Proven ability to inspire, develop, and lead team members.

Strong judgment and critical thinking capabilities.

Excellent multitasking and prioritization skills in a dynamic environment.

Analytical mindset with the ability to interpret performance data and identify coaching opportunities.

Exceptional verbal and written communication skills, with confidence in presenting to large groups.

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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Title • Orlando, Florida, US