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Front Desk Agent

Front Desk Agent

Holiday Inn Express & Suites - Savannah MidtownSavannah, GA, US
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Benefits :

  • Employee of the Month bonus
  • DailyPay - Coming Soon
  • Dental insurance
  • Employee discounts
  • Paid time off
  • Vision insurance

As a Front Desk Agent at Holiday Inn Express - Savannah Midtown, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality.

Key Responsibilities :

  • Guest Check-In and Check-Out :

    • Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys.

  • Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.
  • Reservation Management :

    • Manage room reservations, including booking, modifying, and canceling reservations as needed.

  • Assist with room assignments and ensure that guests are accommodated according to their preferences and needs.
  • Guest Services :

    • Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.

  • Provide information about the hotel’s amenities, local attractions, and dining options to enhance the guest experience.
  • Administrative Tasks :

    • Maintain accurate records of guest information, reservations, and billing.

  • Process and file guest registration cards and other documentation as required.
  • Handle phone calls, emails, and other correspondence related to guest services and reservations.
  • Collaboration :

    • Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.

  • Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience.
  • Security and Safety :

    • Monitor the hotel’s security systems and report any unusual activities or safety concerns to management.

  • Ensure that guests’ personal information and privacy are protected at all times.
  • Problem-Solving :

    • Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.

  • Make decisions and take action to address any unexpected situations or emergencies

    • Qualifications :

  • High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus.
  • Open availability is required for this position, including nights and weekends.
  • Previous experience in a front desk or customer service role preferred but not required.
  • Excellent communication and interpersonal skills with a friendly and professional demeanor.
  • Strong organizational and multitasking abilities.
  • Proficiency in computer systems and hotel management software.
  • Ability to work efficiently under pressure and handle a variety of tasks simultaneously.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

    • Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!

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    Front Desk Agent • Savannah, GA, US