Technical Service Manager (Various Shifts)- Mesa, AZ

Technical Service Manager (Various Shifts)- Mesa, AZ(

Job Number :

332920)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

What you will be doing as a Technical Service Manager :

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’llwork in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to) :

• Lean Manufacturing : Implement lean processes aiming to reduce waste and improve productivity(focusing on the5S method) and coordinating Area Team Development events
• Quality Assurance : Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction
• Safety & Efficiency : Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment
• Performance Monitoring : Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions
• Team Supervision : Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities
• Customer Follow-Up : Resolve post-delivery issues, address Maintenance