Office Assistant 1

Office Assistant 1

The University Eye Center (UEC) of the State University Of New York College, is seeking an Office Assistant 1 (NY HELPS). This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Responsibilities / Job Functions :

Greets patients in a professional, courteous manner upon arrival to the service. Interacts with patients to serve their needs and provide assistance and information on the telephone or in person with regard to the services. Prepares all necessary forms that need to be processed for the patient (HIPAA, assignment of benefits, etc.) and have them scanned into the EMR in a timely manner. Effectively makes the necessary appointments and referrals for services upon exiting. Effectively works with the computer terminals data entry, retrieval, and processing of information in the NextGen and EHR systems, while processing UEC patients. The quality and volume of work must be acceptable and timely. Answers telephones in an appropriate, professional manner and schedules patients in the appropriate slots. Performs the following tasks in the clinic areas : verification of demographic information, print reports and reconcile information, obtain basic insurance information, conduct follow-up on no-show and cancelled appointments, contact the call center to complete insurance during registration, and enter copays / insurance cards.

Minimum Qualifications :

• Ability to work evenings and weekends.
• Ability to work Monday to Thursday 12pm to 8pm and Saturday 8 : 30pm to 4 : 30pm or Monday, Wednesday, Thursday, Friday 8 : 30am to 4 : 30pm, and Tuesday 10am to 6pm.
• Ability to provide high-level customer service in a professional, service-oriented, respectful, and friendly manner.
• Strong attention to detail