COMMUNICATIONS DISPATCHER / CLERK

Communications Dispatcher / Clerk

It is the responsibility of the Communications Dispatcher / Clerk to perform a variety of dispatching and clerical functions in accordance with established standard operating procedures; uses independent judgment to determine the correct response to calls and in all dispatching procedures.

Essential functions include :

Answering and directing calls from the general public, police departments, governmental agencies, attorneys, sheriff departments, other correctional facilities, etc.

Placing calls to governmental agencies for warrant and / or background checks and to classify information received

Requesting ambulances for inmate and employee emergencies

Receiving and notifying the Assistant Deputy Superintendent of Special Services, or designee, of requests for K-9 services

Requesting Special Operations Group (SOG) or mutual aid in case of emergency

Being aware of the location of the perimeter vehicle at all times and to dispatch vehicle as needed

Providing quick and accurate checks for vehicle and license checks utilizing the LEAP system

Providing an accurate record of warrant and criminal history checks utilizing both BOP and III

Monitoring radio frequencies

Maintaining a daily log of the day's activities

Assisting the general public with problems or requests by providing routine information, while referring all questionable situations to supervisor(s)

Arranging for towing of vehicles when necessary

Assisting in the training of new Communications Dispatchers / Clerks

Performing any other duties assigned

Minimum qualifications include :

High School diploma or equivalent

At least one year working in a general clerical position that deals with the public

Massachusetts certification in the operation of the Law Enforcement Agencies Processing (LEAP) System

Certification in cardiopulmonary resuscitation (CPR) and first aid

Completion of a disorder management training program

Good command of both oral and written language

Familiarity with related rules, regulations, orders, policies and procedures

Knowledge or information dissemination related to criminal offenders and public records

Capacity to learn communication system techniques

Ability to work alone and handle emergency situations calmly, promptly and efficiently

Skill in typing, computers and record keeping

Good listening skills

The Communications Dispatcher / Clerk works under general supervision of the Assistant Deputy Superintendent of Special Services, or their designee.