Manager, User Generated Content Ops

Manager, User Generated Content Ops

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose :

The Manager, User Generated Content Ops (UGC) will lead the UGC team responsible for digital insight generation and analysis in support of HomeDepot.com's marketing, merchandising, operations, UX, and other cross-functional groups. The incumbent will lead a team working to leverage a combination of Adobe Analytics, GCP and GBQ, Bazaarvoice, and SQL-based data to generate insights and recommendations designed to spur the business forward.

Key Responsibilities :

• 20% Responsible for presenting analysis and test results and resulting
• recommendations to peers and senior management. Leverage data to assist in defining site enhancement requirements and be able to present a compelling business case for securing those investments.
• 10% Communicate opportunities to drive financial goals cross-functionally by
• making suggestions that support site-wide objectives.
• 20% Lead conversion planning and forecasting on a weekly, monthly, seasonal, and annual level. Lead ongoing ad hoc analysis of critical business issues that impact site performance; translate analysis into executable recommendations.
• 10% Draw reasonable and actionable conclusions from analytic summaries and recommend changes to existing policies and processes based on analytic conclusions and understanding of business requirements and drivers. Support recommendations with clear business case that demonstrates bottom-line value.
• 10% Prioritize and manage execution of requests for report enhancements and
• analysis from business partners. Establish and evangelize improved data-driven views of site performance.
• 10% Collaborate with peers to ensure consistency of information, methodologies and reports. Share best practices and develop systems knowledge to deliver new reports and enhance existing reports to meet needs.
• 10% Manage web analytic project prioritization based on business needs. Maintain and prioritize a list of enhancements requested for all measurement technology in place at Home Depot online.
• 10% Share leadership for the teams responsible for web analytics (reporting and
• analysis) and, over-time, structured site (A / B, MVT) testing.

Direct Manager / Direct Reports :

This position typically reports to Sr. Manager or Director, Homedepot.com

This position has 5 Direct Reports

Travel Requirements :

Typically requires overnight travel less than 10% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

No travel required

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Manages a team of 1-5 direct reports

Accountable for direct supervision of the work activities of others, in addition to personnel issues (including selection, termination, performance appraisal and professional development of subordinates)

Preferred Qualifications :

MBA preferred

Extensive experience with Adobe Analytic

Extensive experience with Google Big Query

Experience with User Generated Content discipline

Demonstrated experience managing a team of technically advanced analytical professionals in the area of web analytics

Experience managing an A / B testing program and working with database-driven sites and content management tools

Expereince in relevant site analytics, site development, and or site merchandising experience

Ability to communicate with both business and technical resources, particularly the skill of expressing complex issues with clarity & simplicity

Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet aggressive deadlines

Open to idea exploration with strong problem-solving / analytical abilities

Leadership and supervisory skills

Possess executive-level communication and presentation skills

Demonstrated strength in creating partnerships and in building relationships with other functions and associates within the organization

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications :

None

Competencies :

Decision Quality

Collaborates

Drives Engagement

Ensures Accountability

Plans and Aligns

Communicates Effectively

Customer Focus

Develops Talent

Drives Results

Manages Conflict