Medical Assistant Front Office

Job Description

Job Description

Medical Front Desk Receptionist Position Status :

Full-time Clinical or Operation :

Operations Location / Division :

Central Phoenix Women’s Healthcare / Genesis OBGYNOL2 / Organizational Code :

AZ015OL3 / Department Code :

(e.g., 5000) Supervisory :

No

FLSA Status : Non-Exempt Travel :

No travel required

Reports to :

Mary Maryniak Hours : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.

JOB DESCRIPTION

Summary :

The Medical Front Desk Receptionist strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us.

Essential Functions :

• Greets all patients, vendors, and employees professionally and courteously.
• Collect and record designated co-pays, co-insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments.
• Responsible for maintaining, verifying, and updating accurate patient information such as insurance information, patient demographics, and any other pertinent information in the company’s EHR system.
• Responsible for verifying patient insurance coverage and eligibility.
• Communicate with patients regarding billing questions and payment options.
• Accountable for all incoming phone calls in a prompt and professional manner.
• Responsible for ensuring the accuracy and balancing of end-of-day patient payments.
• Responsible for patient management including, patient appointments, referrals, medical records requests, appointment reminders, and patient file management.
• Maintain a clean, organized, and welcoming reception area.

Primary Duties :

Answering phones and triaging patient calls and forwarding them to the proper person when the call is outside the scope of the employee’s duties. Ensuring the division’s inbox is promptly being monitored and distributed.

Knowledge, Skills, and Abilities :

Work Environment

Physical Demands

Education

Experience

Please note :

Central Phoenix Women’s Healthcare  is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions . This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.

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Employee Name (Print)                                                                       Date

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