Universal Banker - Benson Road Branch

Universal Banker

The Universal Banker is a versatile, customer-focused professional responsible for delivering a full range of financial services. This role builds strong customer relationships by identifying needs, providing solutions, and making referrals. Universal Bankers process and balance customer transactions, provide guidance on bank products and services, and strengthen account relationships with both new and existing customers. They also counsel customers and prospects on appropriate financial solutions and may manage a portfolio of clients, depending on branch needs. This position combines and expands upon the responsibilities of the Teller role.

In addition, our FIRST Values apply to all teammates without exception.

Family We support, trust, and respect each other, our customers, and our shareholders.

Independence & Innovation We embrace change as vital to our success.

Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect.

Stewardship We take care of ourselves so we can take care of others.

Teamwork We help each other grow and succeed.

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

Accountabilities

Sales & Service

Execute the Sales and Service program of the department when working with customers.

• Provide exceptional customer service by actively engaging with customers, addressing their inquiries, and resolving issues promptly and professionally.
• Perform various banking transactions accurately and efficiently.
• Effectively manage cash handling responsibilities including balancing cash drawers and vaults, to maintain accuracy and security.
• Assist customers in opening, closing, and maintaining various types of accounts, such as savings, checking, certificates of deposits (CDs), and retirement accounts.
• Act as a financial advisor in identifying customer needs and recommending appropriate banking products and services, such as loans, credit cards, and investment options or referring the customer to other departments.
• Promote and cross-sell banking products and services to meet sales targets and enhance the overall customer relationship.
• Handle customer complaints and issues effectively, escalating them to department supervisor or other bank teammates as appropriate.
• Proficiently use banking software and technology systems to facilitate transactions, account management, and customer interactions.
• Monitor teller transactions and provide support as needed.
• Strive to meet goals that have been set for them and for their overall team.
• Deliver world class customer service by exceeding customer's expectations and building brand loyalty.
• Based on location, there may additional responsibilities assigned.

Quality

Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.

Qualifications

High school diploma required. One or more years of relevant work experience or a combination of education / experience that would enable incumbent to meet accountabilities and required competencies of the position. Cash-handling, sales and service experience preferred.

Skills and Abilities

What's in it for you?