Dispatcher

Job description

Summary Description

The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator.

Key Tasks and Responsibilities

Coordination of Participant Schedules

Updates and communicates changes in driver daily schedules

Enter timekeeping data and review timecards daily

Enter all data from D / A's

Engage with Partners in Customer Service / Customer Care Support

Assist with client calls and disseminate accordingly

Respond to all designated transport requests utilizing company resources.

Ensure all incoming phone calls are answered in a timely manner

Complete assigned clerical and administrative tasks as required.

Assess the next day's resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage

Report all issues promptly with possible solutions to Management

Schedule Transportation routes as approved by Transportation Coordinator

Operations Lunch Relief / Backup

Other Assigned Reports

Education & Training

High School graduate.

College degree preferred.

Commercial driver license with passenger endorsement.

Knowledge and Experience

Experience in Senior Care or related human services industry.

1 year experience with the elderly required

Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and traffic patterns.

Vehicle scheduling, dispatching and office experience desired.

Core Competencies

Clear and concise oral and written communication skills

Planning and organizational ability

Ability to problem analysis, problem solving & adaptability

Attention to detail and ability to manage projects with minimal supervision.

Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors.

Working Conditions

• Working hours : Monday Friday 6 : 00am 17 : 00pm, varying shifts

Physical Requirements

May require sitting or standing for up to 4 hours

Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents

Ability to use proper body mechanics

This position requires working overnight hours, often with minimal direct supervision. Overtime required when needed.

Must pass a pre-employment drug / alcohol screen test.

Full benefit package after 90 days include medical, dental, paid vacations, sick pay and Holidays.

Secure Transportation is an EEO / AAP employer.