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Help Desk Technician
Help Desk TechnicianBee Talent Solutions • Bellevue, WA, United States
Help Desk Technician

Help Desk Technician

Bee Talent Solutions • Bellevue, WA, United States
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Our client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies.

Responsibilities :

  • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
  • Active Directory Account maintenance
  • Managing access to internal and external collaboration spaces
  • PC Lifecycle Management
  • Inventory Receiving, & Tracking
  • Fulfil software requests
  • Business travel support
  • Demonstrate and assist with remote access to client's resources
  • Assisting with onboarded as assigned

Key Qualifications and Skills :

  • Communicate openly and display respect and a desire to foster teamwork.
  • Able to quickly learn and implement new concepts
  • Calm in stressful situations and able to think through those situations to find the best outcome
  • Customer service ability and interpersonal skills
  • Organizational skills
  • Proactive on finding areas within our process that can be improved and making these suggestions to the team
  • Highly adaptable with problem solving
  • The successful candidate will possess a high degree of trust and integrity.
  • Actual position starting level and title will be determined based on assessment of qualifications.

    • Areas for development include :

  • Supporting customers and clients both in person and remotely
  • Rapid deployment imaging technologies MDT and SCCM
  • Windows 10\11 in a domain-managed environment
  • A general understanding of Office applications, DHCP, DNS, and TCP / IP, and wireless networking, as well as how to troubleshoot them.
  • General understanding of Multi-Factor Authentication methods.
  • A general understanding of modern Information Security principles and practices
  • Experience with a commercial ticketing system JIRA
  • An understanding of desktop and laptop hardware
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    Help Desk Technician • Bellevue, WA, United States

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