Go to Market Issuance Consultant

The Go to Market Issuance Consultant serves as the intermediary between Client Services (CS) and Product. This position is accountable for the comprehensive strategy and optimization of the service experience aligned with the full solution portfolio. Recognized as a thought leader and authority on service experiences the consultant enhances efficiencies drives revenue and penetration increases client satisfaction and refines internal operations.

This role excels in matrix management ensuring CS stakeholders are informed about product enhancements and have input in shaping the deployment process to guarantee a scalable and straightforward enablement process from a client perspective. The consultant frequently collaborates with specialized teams as the voice of CS developing and delivering support models for issuers acquirers processors Fintechs and merchants globally. Responsibilities may include supporting initiatives such as new products and services enterprise / government mandated projects partner support (e.g. Pismo DPS etc) and providing internal / external SME / consulting support.

The consultant prioritizes our customers placing them at the core of our business operations products and enhancements with the objective of offering positive customer experiences through common goals and data-driven improvements.

Essential Functions

• Develop strong partnership with Product teams in order to be recognized as a key contributor to their success
• Maintain a continuous path of global CS communication to provide timely feedback to Product stakeholders etc.
• Develop necessary documentation to educate Client Services and to ensure they have the needed artifacts to educate and execute the strategy with the clients
• Engage in the development and execution of Product KPIs ensuring regional alignment
• Identify / Prioritize key product needs dependencies with regions define success measures and track status with product
• Engage with Product to provide input to design development implementation client engagement and support process with regional feedback and a client lens
• Develop framework for global Client Services resourcing model (where appropriate) gaining regional buy in (i.e. GCT CCM Franchise Mgmt etc.)
• Define and execute global playbook for product enhancement with processes appropriate artifacts and standards applicable to all regions
• Engage regularly with regional peers to socialize and educate details of the Product pipeline define processes and artifacts applicable to all regions and gather feedback to modify the approach with product as necessary
• Support Client Services as an SME for assigned Product / Service
• Work with REST APIs and technical know-how to work with the client and with internal resources to bring products to market. Obtain knowledge of our clients host systems and applications to drive to solutions for integration.
• Serves as primary contact for the Client Service divisions multiple support groups for designated product.
• Provides insight and input to Product and Technology organizations including changes to current products implementations of new products and the bi-annual business release technical letters.
• Ensure readiness for Business Enhancements
• This position is global in scope which will require some (limited) alternative

work hours to accommodate regional time zones after hour / weekend releases

2X annually.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications : Basic Qualifications

Preferred Qualifications

Additional Information :

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 105900 to 153550 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work : No

Employment Type : Full-time

Key Skills

Microsoft Access,SQL,Analysis Skills,Microsoft Powerpoint,Securities Law,Data Mining,Investment Banking,Market Research,Microsoft Excel,Visual Basic,Bloomberg,Data Analysis Skills

Experience : years

Vacancy : 1