Device Management Specialist - Iowa

Device Management Specialist

Join a high-performing team that supports surgical teams across Iowa by ensuring Stryker's advanced medical technology is running smoothly and efficiently. As a Device Management Specialist, you'll be the go-to expert for troubleshooting, maintaining, and optimizing our systems in operating rooms and clinics. You'll work closely with clinical staff, IT teams, and internal partners to deliver exceptional service and technical support that directly impacts patient care.

What You Will Do :

Support the installation, configuration, and maintenance of Stryker medical devices and systems across multiple hospital sites.

Troubleshoot and resolve technical issues, including connectivity, image quality, and data transfer problems.

Collaborate with clinical staff to ensure seamless integration of devices with hospital systems like Epic and Studio3.

Provide on-site support during and after installations to ensure optimal performance and user satisfaction.

Monitor and maintain equipment health, including proactive service calls and preventative maintenance.

Communicate effectively with internal teams and hospital IT to resolve complex issues and implement long-term solutions.

Document service activity and maintain accurate records of site visits, issues, and resolutions.

Build strong relationships with hospital staff through responsive, knowledgeable, and professional support.

Meet work schedule to ensure consistent customer support as required by the medical facilities.

What You Need :

Required Qualifications

High school diploma or equivalent.

3+ years of experience in technical support, field service, or clinical support role.

Strong problem-solving skills and ability to work independently in a fast-paced environment.

Excellent communication and interpersonal skills.

Valid driver's license and ability to travel regularly to hospital sites across Iowa.

Preferred Qualifications

Associate or bachelor's degree in a technical, biomedical, or healthcare-related field.

Experience working in hospital or surgical environments.

Familiarity with Epic, DICOM, or other healthcare IT systems.

Knowledge of medical imaging, video routing, or device integration.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.