CashNetUSA Collections Representative (Remote)

We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote

About the role :

As a Collections Representative your core responsibility will be to proactively contact customers with overdue accounts understand their financial challenges and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy.

Responsibilities :

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements strictly following Enovas specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions payment plans and relevant information are accurately recorded and maintained in Enovas database.

Requirements :

Compensation :

The budgeted hourly rate for this position is $18.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits described in more detail here.

This role is fully remote but requires candidates to live in IL UT IN IA MO WI or WY.

Benefits & Perks :

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike while offering world-class technology and services to traditional banksin order to create accessible credit for millions.

Being a values-driven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here .

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants : Click here to review our California Privacy Policy for Job Applicants.

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1