Manager Client Solutions BPS - Hybrid

Business Process Solutions Relationship Manager

Cultivate and sustain robust, strategic relationships with clients, representing Business Process Solutions (BPS) at client meetings and serving as the central hub for all client requests.

Responsibilities include :

• Strategic Relationship Management : Cultivate and maintain strong, strategic relationships with clients, representing Business Process Solutions (BPS) at client meetings and serving as the central point for all client requests.
• Primary Client Liaison : Act as the primary relationship manager for key clients, understanding and addressing their specific needs and expectations to ensure satisfaction and loyalty.
• Effective Communication : Communicate client information and requirements effectively within the BPS organization, collaborating with the Client Services team to meet client needs.
• Comprehensive BPS Knowledge : Possess a thorough understanding of BPS systems, processes, and procedures, and know the appropriate contacts within the organization to facilitate client requests.
• Smooth Client Transitions : Ensure a seamless transition for new clients as they move into the operational phase, providing support and guidance throughout the process.
• Marketing and Education Support : Assist in the planning and ongoing needs for marketing, education, and awareness materials, including orientation planning and special campaigns.
• Consistent Client Touchpoint : Present a single, consistent touchpoint to key clients, ensuring clear and reliable communication.
• Client Support Base : Work to build a broad base of support within the client organization, fostering strong relationships and trust.
• Business Development Contribution : Contribute to the development of new business by collaborating with Sales and Business Managers in relevant channels.
• Relationship Maintenance : Maintain excellent working relationships with customers, clients, and co-workers, promoting a positive and collaborative work environment.
• Special Assignments : Perform special assignments for the company, branch, or department as needed, demonstrating flexibility and a proactive approach.

Qualifications :

About Us : Acosta is a part of Acosta Group a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use.