Call Center Representative / Dispatcher

Job Description

Job Description

Description : Call Center Representative / Dispatcher – TRIO Heating, Air & Plumbing

San Jose, CA

22.00 - $28.00 per hour + Bonus & Commission

Full-Time | 8-Hour Shift | Weekend Rotation Available

Join Our Team and Be Part of Breaking Bay Area Records!

Apply online : TrioHeatingandAir.com

Or call us at : (408) 290-9549

Why Join Us?

We’re not your average HVAC company.

We’re growing fast, breaking records, and setting new standards across the industry. We’ve earned 4 out of 5 national awards from Bryant, were named Fastest-Growing HVAC Company in the Nation by ServiceTitan, and landed on the Inc. 5000 list for our explosive growth. And we don’t just care about performance—we care about impact. At TRIO, we plant one tree for every job we complete, with over 10,000 trees planted so far. We’ve built a company where top techs thrive—and now we’re hiring more.

Earning Potential That’s Off the Charts!

22 - $28 per hour starting pay

Bonuses & Performance Pay – The more you book, the more you earn!

Paid Holiday & Vacation Time Off – Because you deserve it

Full Benefits Package – Health, dental, vision, & 401(k) with company matching

Incentive Bonuses & Competitions – Earn extra while having a blast

About the Role

As a Call Center Representative / Dispatcher , you'll be the voice of TRIO , handling inbound and outbound calls, booking service appointments, and ensuring a top-tier customer experience . This role is perfect for someone who thrives in a fast-paced, high-energy environment and loves helping people while hitting goals .

You’ll be in the heart of the action—talking the talk and typing the type!

What You'll Do

Handle a high volume of inbound & outbound calls – Turn prospects into appointments

Solve customer concerns with sharp thinking & judgment – Be the go-to problem solver

Master our service lineup – Offer top-notch advice and recommend the best solutions

Keep records spick & span – Accurately document every interaction

• Hit the productivity sweet spot – Stay efficient while keeping your cool

Qualifications

Customer Service Enthusiast – You love helping people and making their day

Typing Speed of 45 WPM+ – Talk fast, type faster!

Multitasking Master – Handle multiple calls while staying organized?

Tech-Savvy – Experience with Microsoft Suite and ServiceTitan is a plus!

Quick Thinker & Problem Solver – Make smart decisions on the fly

Bilingual in Spanish? Even Better!

What’s in It for You?

Top-Tier Earnings – Salary + bonuses & commissions mean unlimited potential

Work in a Brand-New, High-Tech Office – Our San Jose call center is next level

Career Growth – We promote from within and invest in YOUR success

A Fun & High-Energy Work Environment – Join a team that supports & celebrates success

Incentive Bonuses & Competitions – Get rewarded for crushing your goals!

Ready to Roll with Us? Let’s Talk!

Apply online at : TrioHeatingandAir.com

Call us at : (408) 290-9549

Don’t miss out on your chance to join the #1 fastest-growing HVAC company in the Bay Area . Let’s make history together!

Requirements :