Principal Technical Consultant – ServiceNow DevOps & Integrations (Hybrid TCBPC)

Role Overview

As a Principal Technical Consultant specializing in ServiceNow DevOps and Integrations you will serve as both a technical leader and a business process advisor . You will guide customers through their DevOps transformation journeyensuring solutions are technically sound process-aligned and strategically impactful.

This hybrid role combines deep technical expertise in DevOps toolchain integrations and ServiceNow architecture with business process consulting to ensure technology delivers measurable business outcomes.

Key Responsibilities

• Lead customer workshops to define DevOps strategy governance and process alignment with enterprise objectives.
• Architect design and implement DevOps Change Velocity CI / CD pipeline integrations and end-to-end toolchain orchestration (e.g. GitHub GitLab Jenkins Azure DevOps Jira).
• Drive adoption of configuration-over-customization approaches to reduce technical debt and increase agility.
• Translate business outcomes into epics and user stories with clear acceptance criteria.
• Define and implement KPIs metrics and maturity models to measure DevOps adoption and success.
• Serve as a trusted advisor to executives providing best practice adoption frameworks and transformation recommendations.
• Oversee technical and process deliverables across multiple workstreams ensuring solutions are scalable secure and performant.
• Mentor and coach consultants partners and customer teams to build long-term DevOps and ITSM capability.
• Contribute to reusable assets frameworks and thought leadership that scale ServiceNow DevOps across the ecosystem.

Qualifications :

To be successful in this role you have :

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Enterprise Software,SAP Warehouse Management,AWS,Solution Architecture,SAP EWM,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,Enterprise Sales,Pre-sales,Management Consulting,Oracle

Experience : years

Vacancy : 1