Office Manager
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DISCLOSURE MULTI-EMPLOYER ROLE :
This W-2 hourly Office Manager position includes responsibilities that span across the following three affiliated organizations all under shared leadership :
- FOCUS #1 : HolBrock Estates Supportive Housing Programs
- FOCUS #2 : American Homestays
- FOCUS #3 : White Glove Property Management
You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of each company with hours responsibilities and compliance obligations tracked separately for each.
This role is structured as a 40-hour per week position based at 301 S Conkling Street Baltimore MD with approximate allocation as follows :
DISCLOSURES :
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities / tasks may be modified and / or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
POSITION TITLE : Operations
DIVISION : Operations
ACCOUNTABLE TO : Operations Manager 1 (for American HomeStays focus) Operations Manager 5 (for HolBrock Estates Supportive Housing Program focus) Operations Manager (for White Glove focus)
CLASSIFICATION : Full-time W-2 employee (40 hours / week)
COMPENSATION : $25.00 to $19.00 per hour and is commensurate with experience expertise verified credentials and available company addition to hourly wages eligible employees may receive a comprehensive benefits package that includes :
Paid Time Off (PTO)
Family and Medical Leave
Health Medical and Dental Insurance Reimbursement or health insurance coverage as available
Supplemental Health and Disability Insurance Options
Retirement Savings Plan
Professional Development Support and Continuing Education Opportunities
SCHEDULE : Monday Friday 8 : 00 AM to 5 : 00 PM
LOCATION : 301 S Conkling Street Baltimore MD 21224
PHYSICAL DEMAND S : Standard office duties light lifting (up to 25 lbs) phone / computer work
TRAVEL : Minimal local travel may be required
GENERAL RESPONSIBILITIES :
FOCUS #1 :
CLASSIFICATION : Part-time W-2 employee 15 hours per week (37.5% of total weekly hours)
ALTERNATE TITLE(S) : Intake Specialist
COMPANY : HolBrock Estates Supportive Housing Programs
COMPANY WEBSITE :
COMPANY PHONE NUMBER :
HUMAN RESOURCES PHONE NUMBER : ext 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS :
ABOUT HOLBROCK ESTATES SUPPORTIVE HOUSING PROGRAMS :
HolBrock Estates is a Baltimore-based management and consultation firm dedicated to empowering economically disadvantaged disabled and high-risk individuals through the development and oversight of impactful housing and support programs. While HolBrock Estates does not directly own the programs it supports it plays a pivotal role in designing managing and consulting for a wide range of services including homeless shelters assisted living facilities and supportive housing programs.
With nearly a decade of experience and over 5000 individuals impacted HolBrock Estates applies a holistic person-centered approach that connects underserved populations with essential servicesranging from stable housing and life skills training to job placement entitlement advocacy and nutritious meals. The firm specializes in helping providers serve individuals with complex needs who are often excluded from traditional systems of care.
At HolBrock Estates we envision a society where all individualsregardless of disability or socio-economic statushave the opportunity to achieve stability dignity and independence.
DEPARTMENT : Supportive Housing Programs
ACCOUNTABLE FOR : Facilitating smooth efficient and compliant intake coordination for all HolBrock Estates residential programs.
SUMMARY OF POSITION RESPONSIBILITIES :
The Intake Coordinator is responsible for managing all incoming inquiries related to program admissions facilitating intake appointments maintaining accurate records of bed availability and supporting applicants through the initial stages of the intake process. This position ensures that prospective residents and referral sources receive timely professional and welcoming service while maintaining internal tracking and compliance standards.
The Intake Coordinator plays a critical role in ensuring that bed capacity remains maximized and that all intake documentation is properly completed and routed to the Housing Admin Assistant for final processing.
SCHEDULED DUTIES AND RESPONSIBILITIES :
UNSCHEDULED DUTIES AND RESPONSIBILITIES :
FOCUS #2 :
CLASSIFICATION : Part-time W-2 employee 15 hours per week (37.5% of total weekly hours)
ALTERNATE TITLE(S ) : Customer Intake Liaison
COMPANY : American Homestays
COMPANY WEBSITE : Insert Website Here
COMPANY PHONE NUMBER : Insert Phone Number Here
HUMAN RESOURCES PHONE NUMBER : Insert HR Phone Number Here
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS : Insert HR Email Here
ABOUT AMERICAN HOMESTAYS :
American Homestays is a leading provider of customized housing solutions designed to meet the diverse needs of families professionals and individuals seeking temporary or permanent living arrangements. With a focus on quality craftsmanship excellent service and community engagement American Homestays offers a wide range of services including property improvements new home builds repairs and property management.
Our team is dedicated to helping clients achieve their visionwhether its upgrading a current residence building a dream home or securing a temporary living space. We prioritize customer satisfaction attention to detail and integrity in every project big or small.
At American Homestays we believe that a home should reflect both comfort and possibility and we are proud to help our customers bring their goals to life.
DEPARTMENT : Customer Service and Sales Support
ACCOUNTABLE FOR : Managing the intake and coordination of all new customer inquiries to ensure seamless scheduling and follow-up.
SUMMARY OF POSITION RESPONSIBILITIES :
The Customer Intake Liaison is the first point of contact for prospective clients seeking home improvement construction or repair services. This role is responsible for fielding inquiries scheduling consultations tracking leads and coordinating appointments with the appropriate estimators sales representatives or construction teams.
The Customer Intake Liaison plays a critical role in maintaining customer engagement improving lead conversion rates and supporting the overall efficiency of the intake and sales process.
SCHEDULED DUTIES AND RESPONSIBILITIES :
UNSCHEDULED DUTIES AND RESPONSIBILITIES :
FOCUS #3 :
CLASSIFICATION : Part-time W-2 employee 10 hours per week (25% of total weekly hours)
ALTERNATE TITLE(S ) : Property Management Support Coordinator
COMPANY : White Glove Property Management
COMPANY WEBSITE :
COMPANY PHONE NUMBER :
HUMAN RESOURCES DEPARTMENT PHONE NUMBER : EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS :
ABOUT WHITE GLOVE PROPERTY MANAGEMENT :
White Glove Property Management is a full-service real estate management firm committed to excellence professionalism and high-touch service for property owners investors and tenants. We manage single-family homes multifamily units and mixed-use developments with a concierge-level approach that prioritizes integrity transparency and property performance.
Our mission is to deliver peace of mind and sustained value through expert property oversight responsive communication and a consistent commitment to quality.
DEPARTMENT : Property Management
ACCOUNTABLE FOR : Providing administrative communication and logistical support to the property management and maintenance teams to ensure smooth daily operations.
SUMMARY OF POSITION RESPONSIBILITIES :
The Property Management Support Coordinator provides essential administrative and operational assistance to the property management and maintenance divisions. This role supports tenant communication work order processing recordkeeping and coordination of property activities such as unit turnovers inspections and move-in / move-out logistics.
The Property Management Support Coordinator plays a key role in maintaining efficiency tenant satisfaction and compliance within White Glove Property Managements operational framework.
SCHEDULED DUTIES AND RESPONSIBILITIES :
UNSCHEDULED DUTIES AND RESPONSIBILITIES :
QUALIFICATIONS :
Required Experience :
IC
Key Skills
Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Office Experience,Dental Office Experience,Payroll,Administrative Experience,Eaglesoft,Human Resources,Bookkeeping
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 19 - 25
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