Field Technician

Job Description

Job Description

Who We Are :

We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.

Summary :

As a Field Technician, you will perform routine data and telecommunication break\fix or MAC service requests. Perform PBX or key system upgrades and installations, as well as application upgrades and installations.  Install or troubleshoot cabling infrastructure and network devices.  Troubleshoot, repair and maintain existing systems to ensure proper operation and customer satisfaction. Be knowledgeable and understanding of telecommunications standards, as well as be able to understand customer needs in order to provide recommendations. The Technician will consistently provide clear and concise communication via email and phone to co-workers and\or customer. The chosen candidate will provide exceptional communication skills, a strong attention to detail and a high sense of urgency.

Responsibilities :

• Provide remote and on-site technical support to one Optus customer.
• Provide detailed resolution information to the central dispatch office as work orders are completed.
• Analyze system logs and identify potential issues.
• Work with Sales, Engineering and Project Management teams to plan and execute system implementations and upgrades.
• Provide documentation regarding installations and as-built schematics.
• Other duties or tasks as assigned.

Requirements :

What We Offer :

Physical Demands / Working Conditions :

Occasional travel to offsite customer locations as needed.  Ability to read, write, and communicate orally and written to external and internal customers and employees.  Normal vision and normal hearing with or without correction.  Ability to move boxes weighing up to 50 lbs. periodically throughout the workday.  In this position, you will need to move around the job site or office, occasionally ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day.  Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions.

Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

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