Account Coordinator

Strategic Account Coordinator

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Position Summary

DFS is seeking a highly motivated and organized Sales Account Specialists for Strategic Accounts. The Sales Account Specialist will be instrumental in driving customer satisfaction by providing high-level support to the sales team, assist in streamlining the sales processes, and work cross-functionally with product, engineering and customer support. The ideal candidate will have a strong understanding of sales operations, be highly organized, and demonstrate a proactive approach to supporting sales initiatives and optimizing performance.

Position Responsibilities

The responsibilities of this role will include :

• Sales Team Support : Assist Strategic Account Managers and Sales Engineers with day-to-day operations, including proposal development, reporting, and meeting preparation.
• Process Coordination : Drive consistency across account-related processes such as quoting, order tracking, follow-up communication, and internal workflow management.
• Cross-Functional Alignment : Facilitate alignment between sales, engineering, customer service, product, operations, and finance to ensure a seamless execution of customer projects and initiatives.
• Customer Experience Enablement : Help prepare client-facing materials, organize account documentation, and support customer onboarding or issue resolution planninglaying the groundwork for future direct customer engagement.
• Process Improvement : Identify opportunities to streamline workflows and improve internal collaboration within the strategic accounts ecosystem.
• Transition to Customer Engagement : As product and process knowledge grows, gradually take on direct customer-facing responsibilities including coordination calls, follow-ups, and client updates.

Qualifications

The qualifications for this role include :