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Program Analyst Customer Affairs

Program Analyst Customer Affairs

OTSITopeka, KS, us
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Job Description

Skills, Knowledge and Abilities

  • Exceptional interpersonal and customer relations skills
  • Demonstrates good judgment; achieves successful outcomes
  • Solid communication skills – verbal and written; articulate and persuasive communication style
  • Professional and approachable demeanor
  • Confident and effective with public speaking
  • Working knowledge of Microsoft Office Suite; CCB a plus
  • Willingness and ability to work extended and non-traditional hours
  • Flexibility to travel locally and statewide in MO and KS to meet job requirements

Education and Experience Requirements

  • Bachelor’s degree preferred, concentration in communication or business is desired
  • Minimum 2 years of experience working with external stakeholders, preferably in Customer Services, Operations, or Public Affairs
  • Demonstrated experience in customer interaction with an aptitude for problem-solving and effective communication
  • Proven ability to build and retain positive working relationships with stakeholder groups
  • Must be flexible and adaptable with assignments, priorities, work hours / shifts and obligations, including a willingness and ability to work extended and non-traditional hours as needed
  • Ability to travel locally and state wide in MO and KS to meet job expectations

    • Requirements

    Bachelor’s degree preferred, concentration in communication or business is desired

  • Minimum 2 years of experience working with external stakeholders, preferably in Customer Services, Operations, or Public Affairs
  • Demonstrated experience in customer interaction with an aptitude for problem-solving and effective communication
  • Proven ability to build and retain positive working relationships with stakeholder groups
  • Must be flexible and adaptable with assignments, priorities, work hours / shifts and obligations, including a willingness and ability to work extended and non-traditional hours as needed
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    Program Analyst • Topeka, KS, us