Night Auditor

ESSENTIAL FUNCTIONS

• Balancing the accounts from day shift
• Welcome guests upon their arrival and assign rooms
• Manage front desk activity and handling guest check-ins and check-outs
• Inform customers about payment methods and verify that I.D. and payments method match
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates and amenities
• Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
• Maintain knowledge of standards and company policies
• Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL DEMANDS :

QUALIFICATION STANDARDS :