Convention Services Manager OEM

Job Description

Job Description

Description :

The Convention Services Manager oversees event execution by coordinating departments, ensuring room setups meet client needs, and providing exceptional customer service to clients and guests. Responsibilities include creating Banquet Event Orders (BEOs), conducting site inspections, resolving issues during events, training staff, and collaborating with sales and banquet teams to maximize guest satisfaction and hotel revenue.

Requirements :

Key Responsibilities :

Event Coordination

• Serve as the primary point of contact for clients and internal departments (Sales, Catering, Banquet Operations)

throughout the event lifecycle.

Client Management :

satisfaction.

Event Planning and Execution :

and monitor event flow.

Customer Service :

members to deliver high service standards.

Team Leadership :

Operations :

other departments as needed.

Revenue Maximization :

events and maximize revenue.

Skills and Qualifications

Experience :

knowledge of hotel operations, catering trends, and event logistics.

Communication :

Leadership :

Problem-Solving :

Attention to Detail :

Organizational Skills :

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.