Director of Quality Assurance

POSITION SUMMARY

The Quality Assurance Director (QAD) is responsible for creating, directing, and evaluating projects and programs that advance the company’s mission and vision, the Quality Improvement / Quality Assurance Plan, and maintenance for all lines of business. The QAD engenders a culture of continuous improvement, innovation, and practice transformation that enhances patients’ clinical outcomes as well as overall patient and staff experience.

The QAD utilizes health information technology, reporting tools, and data systems to support the activities of the clinical care teams at the point of care as well as planning changes to how care is provided to enhance outcomes. The QAD ensures high performance in regulatory compliance, value-based payment, and care-based incentive programs while assisting in communicating progress of quality improvement initiatives to the company’s staff, the Leadership, and other relevant stakeholders. The QAD strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

This hybrid role requires candidates to reside in either Florida or Texas, as regular on-site collaboration at our locations in both states is essential. Travel between these locations will be a key part of the role to support team engagement and operational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Oversees Quality Improvement (QI) and Quality Assurance (QA) activities in collaboration with clinical and compliance leadership.
• Collaborates with and guides leadership and clinical care team members to establish QI / QA processes throughout the organization.
• Designs and employs QI / QA tools for use by clinical leadership to be implemented at the point of care, including order sets, documentation improvement, health maintenance flowsheets, and others as developed.
• Supports QI / QA data collection and disseminates tools (reports, dashboards, etc.) to track and improve progress in all QI / QA initiatives.
• Uses existing data systems to identify areas in need of QI across the organization.
• Enables risk assessment in coordination with leadership to identify appropriate metrics and new collection sources and methods.
• Oversees the data validation process and refines data management procedures for the collection and analysis of data.
• Employs Plan-Do-Study-Act cycles (PDSAs) and other “tests of change” to design and disseminate optimal workflows in coordination with care teams, managers, etc.
• Provides support to leadership, care teams in incorporating QI / QA methodologies, processes, and transformation strategies into their function and design.

ORGANIZATION SUPPORT

COMPETENCIES

Job Expertise

Customer Service

Communication Skills

Teamwork and Interpersonal Skills

Judgement & Problem Solving

Reliability

Personal Development

QUALIFICATIONS

Minimum Qualifications

Preferred Qualifications

Skills and Knowledge

Environmental Availability

Physical Requirements

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

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