Regional Benefits Coordinator

Regional Benefits Coordinator

As a Regional Benefits Coordinator, you will be responsible for facilitating and managing service fulfillment within your assigned region. You will also engage and support health plan members, long term care insurance policy holders, and direct to consumer customers to ensure benefit / service optimization and a superior customer experience.

Duties / Responsibilities :

• Establish a trusting relationship with health plan members, long term care insurance policy holders, and direct to consumer customers to assist with benefit / service understanding, resource optimization, coordination of services, and seamless communication with providers.
• Cultivate and sustain a professional rapport with The Helper Bees' network of aging in place service providers to ensure implementation of best practices related to :
• Platform utilization
• Customer engagement
• Referral management
• Timely scheduling, completion, and invoicing of services
• Monitor referral activity within the assigned region to ensure timely assignment, acceptance, and service fulfillment through The Helper Bees' network of aging in place service providers
• Resolve referral escalations and customer service tickets by reviewing platform / dashboard activity and engaging the associated provider and / or customer to determine root cause and facilitate a solution
• Prioritize the timely fulfillment of all referrals within the assigned region to meet program requirements and ensure customer satisfaction
• Self-manage scheduled follow-up engagements, as needed
• As applicable, collaborate with Account Manager(s) on reporting requirements, escalations and grievances, as well as eligibility or referral-related issues
• Collaborate with management to assess performance and redirect efforts as needed
• Performs other duties as assigned / necessary

Required Skills / Abilities :

Physical Requirements :

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and / or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.