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Application Support Analyst - Addepar

Brown AdvisoryBaltimore, MD, US

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Application Support Analyst

Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice, and the highest level of client service. The firm's clientsincluding individuals, families, family offices, endowments, foundations, charities, institutions, consultants, and financial intermediariesare served by over 950 colleagues worldwide, all of whom are equity owners of the firm.

Brown Advisory is seeking an experienced Application Support Analyst to join our Information Technology, Production Support team. The Application Support Analyst will be responsible for daily support of Brown Advisory's core critical applications, with a unique focus upon Addepar. This individual will support Brown Advisory's instance of Addepar for users at all levels within the company and across business units.

Responsibilities :

Assist in identifying, triaging, and resolving issues that arise within the Addepar platform
Troubleshoot reporting, operational or processing errors within Addepar, propose and implement solutions.
Partner with client and operations teams to on-board large client relationships with complex alternative asset holdings.
Partner with the technology team to troubleshoot issues on the Addepar Public API
Use Python scripts to help automate solutions for users
Provide daily support to end users within the front, middle, and back-office operations teams.
Fulfill routine service requests submitted by end users in the front, middle, and back-office systems.
Monitor, triage, and resolve or escalate incidents created by end users and by the automated workflow system.
Identify and escalate major incidents impacting critical business processes and systems.
Execute deployment packages and upgrades on enterprise systems.
Create and / or update knowledge base articles regarding procedures, workflows, user guides, process run books, etc.
Analyze, propose, and implement improvements to business processes, system performance, and data integrity, to reduce manual processes and increase automation.
Provide hands-on application support for mission critical systems including, but not limited to :
Business Process Automation
Order Management
Portfolio Accounting and Reporting
Compliance
Work closely with other departments in the implementation of process improvements.
Provide user application and process training.
Participate within the change management process.
Participate in an after-hours support rotation, typically one week every 4-5 weeks.

Requirements :

Bachelor's degree is required, preferably in Information Systems, Information Technology, finance, accounting, an economics concentration, or a related field.

Minimum of 5 years of similar Application Support experience in a comparable environment.

2 years' experience using Addepar required.

Advent / APX, eFront or similar accounting product experience is a plus.

Batch scheduling tools and workflow / job automation experience.

Intermediate level knowledge of SQL syntax.

Excellent analytical and troubleshooting skills, with an emphasis on root cause analysis.

Excellent organizational, teamwork, and time management skills.

Excellent oral and written communication skills.

Ability to handle multiple parallel tasks.

Ability to engage and coordinate directly with vendors.

Ability to present relevant information to all levels of the organization.

Ability to work quickly and independently in a fast-paced environment.

ITIL Foundation familiarity and / or experience is a plus.

A hunger to learn best practices across a large portfolio of applications and platforms.

MD Salary : $110 - 125k. Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).

Benefits :

At Brown Advisory, we offer a competitive compensation package, including full benefits. Medical Dental Vision Wellness program participation incentive Financial wellness program Fitness event fee reimbursement Gym membership discounts Colleague Assistance Program Telemedicine Program (for those enrolled in Medical) Adoption Benefits Daycare late pick-up fee reimbursement Basic Life & Accidental Death & Dismemberment Insurance Voluntary Life & Accidental Death & Dismemberment Insurance Short Term Disability Paid parental leave Group Long Term Disability Pet Insurance 401(k) (50% employer match up to IRS limit, 4 year vesting)

Brown Advisory is an Equal Employment Opportunity Employer.

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Application Analyst • Baltimore, MD, US