Administrative Assistant

Adecco is currently hiring for Mobility Specialist

Must be able to work solo / alone in office.

POSITION SUMMARY : Gathers information from and provides information to prospective patients in order to begin the process of obtaining power mobility equipment.

ESSENTIAL FUNCTIONS :

Makes all outgoing calls according to team guidelines and telemarketing regulations. (e.g., assigned leads, time zone consideration, call quality, call control, call length) These calls may be monitored.

Answers all incoming calls within team guidelines (e.g., speed to answer, call quality, etc.). These calls may be monitored.

Gathers and / or confirms all intake survey information necessary to move forward with the process.

Demonstrates high quality in calls and documentation of patient records (e.g., outcomes, notes, action dates, etc.). Records may be audited.

Promotes a great impression for the organization with the client (e.g., provides education on the product, explains the process, sets expectations, etc.)

Completes the minimum quality Intakes per day based on the assignment given.

Makes / takes a minimum of 100+ outgoing / incoming calls daily.

Spends 80+% of the day on the phone.

Stays abreast of all product information and company / departmental policies and procedures. This knowledge will be demonstrated during calls, team meetings, trainings, etc.

Willingness to adapt to change (i.e., job duties assigned, location changes, schedules etc.).

Assumes other special activities and responsibilities as required.

Works minimum 40-hour work week with required overtime as business needs dictate (may include evenings and weekends due to business needs).

JOB QUALIFICATIONS : Education / Experience / Technical Requirements

High School Diploma or equivalent.

1-2 years Client Services experience.

Excellent communication skills.

Ability to deal effectively with the public and fellow employees.

Professional and friendly telephone manner, good listening skills.

Excellent time management skills.

Computer proficiency in a Windows environment, with focus on data entry.

Strong organizational skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT : The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands : While performing the duties of this job, the employee frequently sits, uses hand to finger motion, handles or feels objects, reaches with hands and arms, climbs stairs, stands, walks, talks. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pay Details : $17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.