Engineering Solutions Support Manager (Hybrid)

Hybrid Service Manager

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

This is a Hybrid position for Charlotte, NC or Cedar Rapids, IA.

What You Will Do :

• Plan and provide service management leadership for a group of software support engineers to ensure commitments are met.
• Provide day-to-day support of all Engineering Solution applications for ALM, JSM, Jama, and SVN.
• Manage key performance metrics for the support ticketing system, provide regular status reports and sustainment operation reviews.
• Lead improvement targets flowing down from Organizational goals.
• Partner with engineering and proposal teams to capture requirements, create executable plans, and ensure effective support across functions.
• Direct and manage support team, resources, and third-party collaborations to advance Agile initiatives and streamline support solutions.
• Lead cross-functional collaboration and root cause analysis to solve complex challenges.
• Utilize service management metrics to drive change and improvements.
• Coordinate and manage the development of tools and methods to automate processes.

Qualifications You Must Have :

What We Offer :

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

We are redefining aerospace.

Hybrid : Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.