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IT Technician - Level I
IT Technician - Level IAutomated Business Solutions • Southington, CT, United States
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IT Technician - Level I

IT Technician - Level I

Automated Business Solutions • Southington, CT, United States
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We're Hiring : Level 1 Help Desk Technician (MSP Environment)

Location : Southington CT office – In Office / On-site

Department : IT Support Team

Reports to : IT Manager

Are You Ready to Start Your IT Career in a Fast-Paced, Supportive Environment? At Automated Business Solutions, we're a Managed Service Provider (MSP), which means we support a wide range of clients, industries, and technologies. If you're passionate about technology, eager to learn, and ready to grow your skills, this is the perfect entry point into the IT world. We're looking for a Level 1 Help Desk Technician who's excited to solve everyday tech issues, learn from experienced team members, and provide excellent support to our clients. Proudly recognized by Providence Business News as one of the Best Places to Work in 2025!

What You'll Be Doing :

  • Respond to and resolve basic technical support requests (Windows, Mac, Office 365, printers, etc.)
  • Create and manage support tickets using our PSA tools
  • Assist with user account setup and password resets in Active Directory and Microsoft 365
  • Help monitor systems and alerts using RMM tools
  • Document solutions and contribute to our internal knowledge base
  • Communicate clearly with clients to understand issues and provide updates

What You Bring :

  • 1+ years of experience in IT support or a related field (internships or school projects count!)
  • Basic understanding of computers, operating systems, and common software
  • Willingness to learn and grow in a fast-paced environment
  • Strong communication and organizational skills
  • A+ or other entry-level IT certifications are a plus (we'll help you earn them!)

    • Why Join Us?

  • Hands-on experience with a wide range of technologies and clients
  • Mentorship from experienced technicians and opportunities to grow into Level 2 roles
  • Competitive pay, benefits, and certification support
  • A collaborative, high-energy team that values your growth and contributions

    • Ready to Launch Your IT Career?

    Submit your application today! Let's build your future in tech together.

    For more information regarding our company, please visit our website at absne.com.

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