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Duty Manager

Duty Manager

Delux Public Charter, LLCCarlsbad, CA, US
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Job Description

Job Description

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role :

As a Duty Manager, you’ll serve as the on-site leader responsible for supporting Supervisors and ensuring the Airport Services Concierge team is empowered to succeed. You’ll work closely with your General Manager to achieve operational performance goals, manage station budgets, and uphold rigorous safety and compliance standards. With a focus on day-to-day execution and long-term improvement, you'll set your station up for success across every shift.

A Day in the Life :

Each day, you'll be onsite — coaching teams, resolving issues, and keeping the station running smoothly.

Responsibilities include :

  • Supporting Supervisors with daily operations and performance coaching
  • Driving compliance with safety, regulatory, and company procedures
  • Managing and optimizing station operations in line with budget targets
  • Fostering a culture of accountability, teamwork, and exceptional Customer service
  • Leading efforts to continuously improve processes and station performance
  • Collaborating with leadership and cross-functional teams to align goals
  • Ensuring effective Crew scheduling and real-time problem solving
  • Representing JSX with airport stakeholders and external partners

Why You’ll Love This Role :

  • Lead Where It Matters : Your hands-on leadership directly impacts station performance and the Customer experience.
  • Autonomy with Support : Enjoy the freedom to run your shift while partnering closely with leadership to meet broader goals.
  • Career-Defining Growth : You’ll develop leadership skills in a fast-paced, high-impact environment.
  • Make a Daily Difference : Every decision you make contributes to a smoother, safer, more joyful journey for our Customers.

    • What Makes a Successful Duty Manager?

    We’re looking for someone who is :

  • Adaptable : You stay composed and responsive under pressure
  • Collaborative : You build strong relationships across roles and functions
  • Inventive : You approach challenges with creativity and resourcefulness
  • Leadership-Minded : You inspire, coach, and hold others accountable
  • Proactive : You anticipate needs and act decisively
  • Entrepreneurial : You bring initiative and ownership to everything you do

    • Required Experience :

  • High school diploma or GED
  • 3+ years of airport operations experience
  • 5+ years of face-to-face customer service experience
  • 2+ years of supervisory or leadership experience
  • Valid Driver’s License
  • Ability to travel frequently
  • Ability to lift up to 75 lbs
  • Comfortable with bending, reaching, lifting, and standing for prolonged periods
  • Willing to work a flexible schedule including early mornings, nights, weekends, and holidays
  • Must be able to pass FAA / DOT drug and alcohol screenings
  • This is an in-person, on-site role at the station

    • Pay & Perks :

    Compensation is $60,000 - $65,000 annually. This was established after performing market research and is aligned with our approach to compensation.

  • Health Benefits : New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110 / month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
  • Travel Benefits : Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
  • 401(k) match : 50% of your first 8%
  • Generous PTO : Take time to recharge with our flexible PTO plan.

    • Additional Information :

    May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

    JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

    Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

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    Duty Manager • Carlsbad, CA, US