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Technical Program Manager

Technical Program Manager

DXC TechnologyANY CITY,NY,USA
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Job Description :

Key Responsibilities :

  • Lead the end-to-end planning and execution of the OASIS platform’s customer onboarding program, implementing best practices across all phases of the program lifecycle.
  • Develop and maintain detailed program schedules that capture timelines, interdependencies, resource requirements, risks, issues, and key deliverables.
  • Responsible for creating and developing a customer onboarding playbook and manage the overall customer onboarding process.
  • Collaborate closely with Product Management to understand business needs, technical requirements, onboarding needs and requirements for customers.
  • Facilitate effective alignment across engineering, product, architecture, and leadership stakeholders especially ahead of major customer checkpoints and product releases.
  • Deliver clear, concise, and proactive communications, translating complex technical topics into structured updates tailored for diverse audiences, including executives.
  • Foster strong cross-functional relationships to ensure coordination across teams, resolve bottlenecks, and enable a culture of transparency and continuous improvement.
  • Guide teams through ambiguity, shifting priorities, and change while serving as a calm, solution-oriented leader during periods of transformation and scale.
  • Capture key program insights and retrospectives, documenting lessons learned and championing operational and delivery improvements.
  • Support the evolution of OASIS delivery frameworks by introducing scalable, repeatable practices that elevate quality, velocity, and stakeholder confidence.

Ideal Background :

  • 5+ years of experience managing complex, cross-functional engineering programs and customer onboarding activities ideally within enterprise SaaS, platform, or infrastructure domains.
  • Proven success in leading programs that span software development, cloud-native services, and multi-team engineering efforts in scaled agile environments.
  • Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or a related technical discipline.
  • Certifications such as PMP, PMI-ACP, or SAFe are strongly preferred.
  • 8+ years of experience working with Agile, CI / CD pipelines, and cloud-based release trains across development and production environments.
  • Good understanding of AI, GenAI, and intelligent automation technologies, and how they influence modern IT and software delivery.
  • Strong grasp of the customer journey and ensuring customer's receive appropriate support during their onboarding journey
  • Excellent problem-solving, critical thinking, and decision-making skills especially in environments with high complexity or evolving priorities.
  • Proven ability to influence and align across business units, including executive stakeholders, technical leads, and delivery partners.
  • Exceptional written and verbal communication skills, with the ability to simplify and structure communication around complex programs.
  • Demonstrated innovation in building and optimizing program management frameworks, tooling, or delivery processes.
  • Proficiency in project management tools such as Jira, Confluence, Microsoft Project, and integrated collaboration platforms.
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    Technical Program Manager • ANY CITY,NY,USA