Registered Nurse - Community Care Coordinator

The Registered Nurse-Community Care Coordinator serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process. Supports the medical center's mission to improve timely access to care, ensure Veterans who want to receive care in the community are referred and scheduled into the community, and support the delivery of high quality, timely care to the Veteran receiving community services.

Duties include but not limited to :

• Complies with VA-mandated processes and use of health information solutions that serve to assess, document, exchange, and track care coordination information. The CC Coordinator will utilize delegation of authority, if applicable, to function at their highest level of role performance and align high-quality care with key performance indicators to ensure practice standards meet patient care needs.
• Works collaboratively within the Office of Integrated Veteran Care (IVC) to triage Request for Services (RFS) and internal consults to the community to coordinate care processes defined by the IVC Field Guidebook to include developing a care coordination plan, reviewing medical documentation from community providers, communication of care coordination needs, and supporting the Veteran through the completion of the episode of care.
• Assesses, plans, implements, and evaluates the effectiveness of the Veteran's care.
• Serves to support delivery of high quality, timely care to the Veteran receiving services in the community.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.

Assists the Nurse Manager in (1) Planning work, setting priorities and preparing schedules for completion of work; (2) Assigning work based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of staff (3) Evaluating the performance of staff; (4) Making recommendations for appointments, advancements or reassignments of staff; (5) Giving advice, counsel, or instruction to personnel on work and administrative matters; (6) Hearing and resolving complaints; (7) Addressing employee conduct and performance issues; and (8) Identifying developmental and training needs of staff and providing or making provision for such development and training).

Works with the Nurse Manager to comply with regulatory standards and maintain continuous accreditation readiness of the unit. Will assist with performance improvement data collection, customer service / patient satisfaction, patient and employee safety, interviewing applicants, employee relations, and standards of care and practice. Actively develops and manages collaborative partnerships with physicians, nurses, other clinicians, and administrative staff both within the VA and the community. Supports the Nurse Manager in staffing the unit on a continual basis. Participates in service and medical center committees and task forces to improve nursing practice and patient care. Has an integral role in orienting new nurses.

VA offers a comprehensive total rewards package : VA Nurse Total Rewards

Pay : Competitive salary, regular salary increases, potential for performance awards

Paid Time Off : 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Licensure : 1 full and unrestricted license from any US State or territory

Work Schedule : Monday-Friday, 8am -430pm

Telework : Not Available

Virtual : This is not a virtual position.

Relocation / Recruitment Incentives : Not Authorized

Permanent Change of Station (PCS) : ???????Not Authorized