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Medical Assistant, Lead

Medical Assistant, Lead

La ClinicaSan Francisco, CA, US
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Lead Medical Assistant

La Clnica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clnica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.

We are looking for Medical Assistants who are inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care by performing at the top of their scope of practice. At La Clnica, you will be challenged to be exceptionally accurate, observant and an efficient overseer while at the same time providing a human touch and an excellent overall patient experience. Many people excel at one of these areas, but it takes someone with a special combination of skills and character to do both. To be successful, you need to enjoy interacting with all kinds of different people, to feel energized by a fast paced clinic environment, and remain cool under pressure even when serving a person who is upset, disrespectful or impatient. You should have a successful history of being responsible, reliable and capable of solving problems while being friendly and helpful in looking for ways to support other care team members.

The Lead Medical Assistant (LMA) is required to perform all duties of the Medical Assistant and functions as the resource person to the non-licensed staff. The LMA helps ensure efficient patient flow and quality care during clinic hours by providing guidance and directing the work of non-licensed staff within the unit. The LMA works as part of a health care team including physicians, NP / PA's, patient services representatives, medical records, medical assistants, health educators and social workers to provide comprehensive care.

Major areas of responsibility include but are not limited to :

  • Triage / Coordination
  • Training
  • Commitment to Quality
  • Patient Care

Knowledge, skills and abilities :

  • Knowledge of medical terminology and working knowledge of general outpatient care and clinic flow.
  • Ability to work independently and with a team approach exercising independent judgment in evaluating situations, rendering decisions and leading teams. Ability to identify and resolve problems in a timely manner gather and analyze information skillfully.
  • Ability to maintain strict confidentiality regarding patient information.
  • Able to have flexible schedule to participate in Saturday clinic rotation as well as the evening clinic as needed.
  • Ability to manage competing demands, able to deal with frequent changes, delays or unexpected events and ensuring work responsibilities are covered when absent.
  • Ability to exhibit objectivity and openness to other views, gives and welcomes feedback and contribute to building a positive team spirit in order to function effectively in a position that involves continuous movement.
  • Ability to communicate well and interact with staff and clients in professional and productive ways
  • Ability to work across cultures and demonstrate support of diversity, equity and inclusion.

    • Minimum job requirements :

  • High School diploma or equivalent required.
  • One year of experience in a healthcare delivery setting or 6 months experience as a Medical Assistant at La Clinica required.
  • Completion of a nationally accredited Medical Assistant Program.
  • CPR certification within 6 months of hire.
  • Phlebotomy Certification (as required by the clinic)
  • Health clearances and immunization records required of all healthcare professionals.
  • Bilingual English / Spanish (or other languages) as required to meet the needs of the patient population.
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    Lead Medical Assistant • San Francisco, CA, US