HVAC Technical Support Specialist

Scope of Position :

Reporting to the Technical Resources Manager, responsibilities include providing technical call support for all of our customers, sales representatives, and OEM accounts. This position also interfaces daily with the customer service, engineering and product management departments.

Essential Duties and Responsibilities :

• List what the person must do to perform the job to meet standards regarding equipment selection, installation and operation
• Investigates, verifies and makes recommendations for special applications, operation and performance of products
• Provides first contact and follow through to resolution for problem jobs
• Provides written reports for distribution to engineering and manufacturing
• Provides product quality testing, supported by reports to the appropriate departments
• Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries
• Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager
• Enters technical call logs into database to inform engineering and manufacturing of product issues
• Performs other similar or related duties as required

Position Requirements :

The Technical Service Representative must possess the minimum knowledge listed below :