Audio Video Technician
Tata Consultancy ServicesArden Hills, MN- serp_jobs.job_card.full_time
o Test all aspects of rooms equipment
Hardware power status confirmation
Battery levels on items like remotes
Confirm correct functionality of all audio and video features
Troubleshooting technical issues
Work with vendors as needed to resolve issues
o Ensure rooms are in good looking order
Work with facilities to remedy any physical needs of the space
- Utilize monitoring solutions to quickly identify and respond to issues
- Assist users with immediate room issue or needs
- AV Training
- Track and respond to ServiceNow work request
- Work with the greater AV group on implementing changes to the AV environment at your local site
- Point person for all AV needs your site has
- Special Projects; work with other team members or manager on AV oriented projects
- Strong customer service oriented skills
- Passion for working with end users
- Excellent speaking skills
- Great organization skills
- Exceptional in high pressure situation
- AV experience specific to conference rooms of all types
- Basic PC troubleshooting skills in a corporate environment
- Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issues
o Troubleshoot active problems in person
o Work with vendors as needed to resolve issues
o Hold regular training sessions with the site
Usage of the equipment
Best practices
General AV support questions
Experience Required Basic Qualifications
o TV and Projectors, microphones and speakers, VC equipment, automation and integration equipment (Crestron)
o Cisco and MTR devices
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Audio Video Technician • Arden Hills, MN