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Inside Sales Associate

Inside Sales Associate

Victor Distributing CoClearwater, FL, US
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Job Description

Job Description

Job Summary :

The Inside Salesperson will assist customers with purchasing merchandise at the counter. They will coordinate with the patron, management, and warehouse personnel on facilitating and completing orders in a timely fashion. Their goal is to provide superior service to our customer base and identify opportunities for add-on sales. This position will receive training on company processes and industry-specific knowledge.

Supervisory Responsibilities :

  • None.

Duties / Responsibilities :

  • Greets and interacts with customers.
  • Consults with customers to understand their needs and preferences related to the merchandise.
  • Partners with experienced technical service advisors, or experienced staff to provide explanations on merchandise with the goal of helping the customer select the best options suitable for the customer’s needs.
  • Answers customer questions or escalates the question to appropriate staff.
  • Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders. Helps to stock products as needed.
  • Collects payment using the store point of sale system and processes returns and exchanges.
  • Performs other duties as assigned.

    • Essential Skills / Abilities :

  • Outstanding communication and customer service skills.
  • Excellent active listening skills.
  • First-rate data entry and computer skills
  • Ability to anticipate customers’ needs.
  • Ability to operate or quickly learn the store’s point-of-sale system.
  • Willingness to learn about HVAC products.

    • Education and Experience :

  • High school diploma or equivalent preferred.
  • Previous HVAC install and service experience preferred.
  • Experience in a front-counter sales environment is a plus.
  • On-the-job training provided.

    • Physical Requirements :

  • Prolonged periods of standing and walking throughout the retail space.
  • Must be able to lift up to 50 pounds.
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    Inside Sales Associate • Clearwater, FL, US

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