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Customer Service Representative / San Francisco / Spanish speaker

Customer Service Representative / San Francisco / Spanish speaker

WhizzSan Francisco, CA, US
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Customer Service Representative, Full-time

We're looking for motivated Customer Service Representatives to join our team. You'll earn a competitive pay of $25 to $27 per hour, plus monthly performance bonuses. At Whizz, we appreciate your hard work and offer clear career growth, including chances to move into leadership roles. Join us and grow with the company!

Why Choose Whizz

Competitive salary : Earn between $25-$27 per hour, based on your skills and experience. This is a full-time position (3540 hours per week).

Bonuses : Be recognized and rewarded for your exceptional contributions every month.

Leadership opportunities : Ambitious CSRs can step into a Team Lead role.

What You'll Do

New Customers :

  • Help customers choose the right bike, battery, accessories, and services.
  • Assist with signing up for subscriptions, processing payments, and setting up accounts.
  • Explain bike features and make sure customers have a great first experience.

Existing Customers :

  • Support customers with repairs, payments, and subscription questions.
  • Coordinate repairs with mechanics and perform minor bike adjustments when needed.
  • Handle invoicing, service follow-ups, and work with customer accounts.
  • Inspect bikes and manage fines when necessary.

    • Operations & Store Support :

  • Prepare reports about sales, inventory, and store operations.
  • Monitor inventory levels and coordinate stock as needed.
  • Keep the store clean, organized, and welcoming.
  • Assist with opening and closing the store.
  • Support your team and supervisor with other tasks as needed.
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    Customer Service Representative • San Francisco, CA, US