Talent.com
IT Technician
IT TechnicianCobb Technologies • Newport News, VA, United States
IT Technician

IT Technician

Cobb Technologies • Newport News, VA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Cobb Technologies is seeking a sharp, solutions-driven Tier 3 Help Desk Support Specialist to join our growing IT team. This in-office position in Newport News, VA is a key part of our Advanced Technical Support division, serving as the escalation point for complex technical issues that require more than a routine fix. If you thrive under pressure, enjoy mentoring others, and are passionate about delivering first-class support, this is your next move.

At Cobb, we're more than a business technology company-we're a people-first organization. Our team is built on collaboration, trust, and a relentless commitment to excellence. We provide innovative IT solutions to clients across industries and support an environment where technical professionals can grow their skills and careers.

In this role, you'll lead the resolution of advanced Help Desk tickets and help guide Tier 1 and 2 team members through problem-solving processes. You'll take ownership of escalated technical issues involving networking, Microsoft 365, Azure AD, Windows Server, VPNs, endpoint management, and systems integration-delivering critical results in alignment with client expectations and SLAs.

Responsibilities include :

  • Resolve complex Help Desk issues and escalated tickets involving both hardware and software across diverse client environments.
  • Act as a mentor within the IT department, providing training and documentation for Tier 1 and Tier 2 team members.
  • Conduct root cause analysis and recommend sustainable solutions.
  • Support Advanced Technical Support operations through vendor coordination and infrastructure upgrades.
  • Ensure adherence to security frameworks including HIPAA, NIST, CMMC, and GDPR.

What you bring :

  • 4+ years in IT support with at least 2 years at Tier 2 or above.
  • Advanced knowledge of Office 365, Windows Server environments, Group Policy, Active Directory, Azure AD, etc.
  • Experience with PowerShell scripting, Intune, RMM tools, and network protocols like TCP / IP, DNS, and DHCP.
  • Strong communication skills and a client-focused mindset.
  • Strong understanding of cybersecurity and compliance.

    • Preferred qualifications :

  • Experience in managed service environments (MSPs)
  • Certifications : CompTIA Security+, Microsoft 365 Certified, Azure Administrator or equivalent
  • Familiarity with ticketing systems (e.g. ConnectWise) and ITIL practices

    • Why Cobb Technologies?

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Short- and long-term disability, life insurance,
  • Generous paid time off
  • Pet insurance, legal resources, and identity protection
  • A professional, growth-focused IT culture that values leadership in Help Desk and Advanced Technical Support

    • Ready to join a company that values your IT expertise and empowers you to make an impact? Click to fill out our 3-minute application , and we'll be in touch within 24-48 hours.

    The selected candidate will be required to complete a criminal history background check and drug screen.

    serp_jobs.job_alerts.create_a_job

    It Technician • Newport News, VA, United States

    Job_description.internal_linking.related_jobs
    Direct Support Professional -Idd

    Direct Support Professional -Idd

    All Ways Caring HomeCare • Moyock, NC, United States
    serp_jobs.job_card.full_time
    Direct Support Professional -Idd.US-NC-ELIZABETH CITY | US-NC-COLERAIN | US-NC-MOYOCK | US-NC-AHOSKIE | US-NC-MURFREESBORO | US-NC-HERTFORD | US-NC-EDENTON | US-NC-GATESVILLE | US-NC-CAMDEN | US-NC...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel CT Tech - $2,090 to $2,317 per week in Portsmouth, VA

    Travel CT Tech - $2,090 to $2,317 per week in Portsmouth, VA

    LRS Healthcare • Chesapeake, Virginia, US
    serp_jobs.job_card.full_time
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Specialty Pharmacy Technician

    Specialty Pharmacy Technician

    Sentara • Chesapeake, VA, United States
    serp_jobs.job_card.full_time
    Sentara is hiring a Pharmacy Technician at our Proprium Pharmacy.Sign on Bonus for Qualified Candidates!.Fills and delivers medications under the supervision of a licensed pharmacist / licensed indep...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Service Technician

    Field Service Technician

    Jobot • Chesapeake, VA, US
    serp_jobs.job_card.full_time
    Field Service Tech - Automation Equipment - Growth and Opportunity - Road Warrior.This Jobot Job is hosted by : Robert Donohue. Are you a fit? Easy Apply now by clicking the "Apply Now" button and se...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2,465 to $2,733 per week in Norfolk, VA

    Travel CT Tech - $2,465 to $2,733 per week in Norfolk, VA

    AlliedTravelNetwork • Chesapeake, Virginia, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Norfolk, Virginia, 23507!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2,280 per week in Front Royal, VA

    Travel CT Tech - $2,280 per week in Front Royal, VA

    Medical Solutions • Chesapeake, Virginia, US
    serp_jobs.job_card.full_time
    A facility in Front Royal, VA is seeking its next amazing CT Technologist (Computed Tomography).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Auto Body Technician - Flat Rate

    Auto Body Technician - Flat Rate

    Crash Champions • CHESAPEAKE, Virginia, US
    serp_jobs.job_card.full_time
    As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.The co...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Medical Assistant / Technician

    Medical Assistant / Technician

    US Navy • Chesapeake, Virginia, United States
    serp_jobs.job_card.part_time
    As Sailors, we rely on exceptional medical personnel to keep our servicemen and women healthy.As a Hospital Corpsman, you fulfill that critical role by assisting in a wide range of departments and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technology Technician / Installer / Team Lead

    Technology Technician / Installer / Team Lead

    Abacus • Norfolk, VA, United States
    serp_jobs.job_card.full_time
    Candidates Request Form 1 Job Title Technology Technician / Installer / .Team Lead 2 Client Company / Dept.Name Hampton Roads Transit (HRT) 3 ddress Norfolk, V City Name Norfolk State Name VA-Virgini ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    IT Service Desk Support - Tier III

    IT Service Desk Support - Tier III

    Trace Systems • Portsmouth, VA, United States
    serp_jobs.job_card.full_time
    Job Title : IT Service Desk Support- Tier III.Trace Systems is seeking an IT Service Desk Support personnel to support the Norfolk Naval Shipyard CIO department (Code 109), and the associated networ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Technician / Technologist - $2,038 to $2,260 per week in Harrisonburg, VA

    Travel Technician / Technologist - $2,038 to $2,260 per week in Harrisonburg, VA

    AlliedTravelCareers • Chesapeake, Virginia, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified Technician in Harrisonburg, Virginia, 22801!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech in Norfolk, VA

    Travel CT Tech in Norfolk, VA

    Titan Medical Group • Chesapeake, Virginia, US
    serp_jobs.job_card.full_time
    Titan Medical is looking for travelers to fill a Travel CVOR Tech position for a 14 week assignment in Norfolk, VA! Call Titan for additional details.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    IT Technician

    IT Technician

    Hampton University • Hampton, VA, United States
    serp_jobs.job_card.full_time +1
    Hampton University's Division of Information Technology (DoIT), Client Technology Services (CTS) unit, is seeking a dedicated IT Technician. This role provides campus-wide technical support through ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    IT Technician 3 with POR (Program of Record) experience and Secret Clearance

    IT Technician 3 with POR (Program of Record) experience and Secret Clearance

    Watershed Security • Norfolk, VA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    JOB DESCRIPTION Watershed Security, is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experience. Watershed is looking for a Navy Program of Record (POR) ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel CT Tech - $2,127 to $2,280 per week in Richmond, VA

    Travel CT Tech - $2,127 to $2,280 per week in Richmond, VA

    Host Healthcare • Chesapeake, Virginia, US
    serp_jobs.job_card.full_time
    Host Healthcare is an award-winning travel healthcare company with an immediate opening for this CT Technologist position in Richmond, VA. If you are interested in this position, please contact your...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $3,150 per week in Falls Church, VA

    Travel CT Tech - $3,150 per week in Falls Church, VA

    Cross Country Allied • Chesapeake, Virginia, US
    serp_jobs.job_card.full_time
    As a CT technologist, you will use computerized tomography to take medical images of patients for diagnostic purposes.Working in a hospital, outpatient center, private practice, imaging center or o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Electronics Technician II

    Electronics Technician II

    Scientific Research Corporation • Newport News, VA, United States
    serp_jobs.job_card.full_time
    Assisting in the fabrication and integration of C4ISR systems into multiple variants of ship vessels (Navy-MSC).Assisting technical staff members in the fabrication, integration, testing, operation...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bilingual Customer Support Technician

    Bilingual Customer Support Technician

    VirtualVocations • Chesapeake, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual Associate Customer Support Technician.Key Responsibilities Answer real-time customer inquiries via phone, email, or chat regarding software issues Triage and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted