Talent.com
www.brightviewcareers.com
www.brightviewcareers.comBrightView • Myrtle Beach, SC, US
www.brightviewcareers.com

www.brightviewcareers.com

BrightView • Myrtle Beach, SC, US
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Associate Account Manager

The Best Teams Are Created and Maintained Here.

Job Summary

The Associate Account Manager serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager's portfolio.

Duties and Responsibilities :

  • Develop and maintain long-term relationships with customers
  • Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
  • Lead and facilitate or assist in the resolution of customer problems or concerns
  • Proactively present site enhancement ideas to existing customers
  • Ensure renewals of each assigned account within the customer portfolio
  • Identify and pursue opportunities to sell ancillary services
  • Generate referrals from existing client base and communicate with Business Developer
  • Develop accurate estimates and takeoffs for both new and existing clients as needed
  • Manage service delivery to the specified scope of work
  • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
  • Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
  • Maintain satisfactory accounts receivable levels
  • Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
  • Perform additional duties as assigned by the Branch Manager

Education and Experience :

  • Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
  • 1 year of supervisory experience in the landscape or service industry

    • Physical Demands / Requirements :

  • Operation of a computer and other office equipment / system, such as a laptop, cell phone, and sales and operational programs / tools
  • Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
  • Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
  • Ability to travel by car, train, and plane
  • Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

    • Work Environment :

  • Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
  • Field-based position, a combination of office and customer-facing
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    Www.brightviewcareers.com • Myrtle Beach, SC, US

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