Manager, Retail Store Business Continuity

Retail Store Business Continuity Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.

The unplanned store closure and retail operations support team is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues by working cross-functionally to analyze the outputs of our current temporary store closure reporting tools, create insights and reporting to highlight risk, and create awareness across senior leaders to facilitate quick action and minimize business disruption.

Keeping our colleagues at the heart of everything we do, the retail store business continuity team will support heightened visibility and allow execution of more immediate actions to minimize business and customer disruption by providing data driven insights. The purpose of this team is to support field and store follow up and action to address temporary closures, evolving processes as needed to streamline operations and deliver optimal outcomes.

This position will collaborate across various stakeholder groups including but not limited to; store operations, real estate, communications, change management, and IT partners to ensure our store and field leaders have a clear and actionable strategy to minimize business disruption and customer impact due to temporary store closures, including creation of and general oversight of temporary store closure tactics and playbooks, with the responsibility of making recommendations for updates / revisions of the playbooks and store processes as needed. This manager will need to work independently to manage and execute the strategy, juggling multiple partners to ensure timely execution, follow up, and escalation if needed. The manager will need to independently identify partnerships needed as store closure escalations arise and be able to action quickly engage the right stakeholders in creating a solution. The manager will liaison the field communications and soliciting feedback from field leaders at all levels, managing multiple cross-functional partnerships that impact operations across all retail stores. Where needed, the manager will also lean in to support the adaptation of store checklists and tools to simplify and streamline store execution.

Under the direction of the Retail Store Business Continuity Sr. Manager, this colleague will work independently to manage and execute the strategy, partnering cross-functionally to devise and deploy key initiatives aimed to intercept, predict, and minimize business disruptions due to unplanned temporary store closures that impact store and field colleagues across our 9,000+ retail locations.

Responsibilities

Tactical Project Execution

• Collaborate on the creation of strategic roadmaps and playbook to support managing temporary store closure decisions and aftermath, shaping store responsibilities, routines and execution, balancing short term execution with long term strategies
• Partner with Communications to leverage outputs of current temporary store closure reporting tools and coordinate communications as needed
• Execute on tactical steps within project plans with minimal support
• Partner across departments in the enterprise (Store Operations, HR, TA, field) to support the execution of project plans
• Partner with IT to develop requirements as needed for projects
• Partner with Sr. Manager to communicate plans, risks, and opportunities from working team up to executive leadership
• Executes a prioritized roadmap that successfully delivers the company's ambitions, including changes in products, policies and / or processes across our ecosystem.
• Leads and participates in meetings / calls with corporate partners and retail executives
• Follows up on strategic initiatives and KPI performance

Field Support and Communication Strategy

Ad-Hoc Analytics

Required Qualifications

The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment. The ideal candidate will have the following knowledge / skill / ability :

Skill In :

Ability to :

Preferred Qualifications

Education Bachelor's Degree or equivalent experience required, masters degree preferred

Anticipated Weekly Hours 40