UX Researcher

Experience Design Research – Mid-Level

What if you could build a career where ambition meets innovation? We empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting‑edge resources, a collaborative environment, and the freedom to make an impact? If you’re ready to take the next step, discover what’s possible.

Job Overview

The Experience Design Research Team is seeking a UX Researcher for a 3–4 month contract. This individual will work with product managers, XD designers, and other researchers to bring innovative solutions to advisors.

Responsibilities

Develop research plans, workflows, user task analysis, personas, journey / experience maps, process flows, and service blueprints.

Lead user research through every stage of the product lifecycle : planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low‑to‑high‑fidelity usability tests.

Present findings to cross‑functional teams and negotiate trade‑offs between business goals, technical challenges, and customer experience.

Coordinate and follow direction from the lead researcher on the assigned area of focus.

What We Are Looking For

We want strong collaborators who can deliver an excellent client experience.

Thrive in a fast‑paced environment.

Quick learners.

Client‑focused.

Team‑oriented.

Execute in a way that encourages creativity and continuous improvement.

Requirements

Skilled in moderated interviews, unmoderated usability tests, surveys (Qualtrics), and other foundational UX research methods.

Manage end‑to‑end participant engagement, including scheduling, communication, and logistics, aligned with research timelines and learning goals.

Advanced Excel skills for analysis and representation via pivot tables and charts.

Bachelor’s degree or equivalent experience.

3+ years of user experience research & analysis, ideally in complex or regulated industries.

2+ years of experience working on a project team, meeting timelines, and managing competing priorities.

Proven ability to navigate and manage complex, high‑stakes business relationships with discretion and professionalism.

Core Competencies

Communicates research insights in a clear, compelling, and actionable manner.

Strong strategic thinking and tactical execution skills.

Excellent collaborative skills with multi‑disciplinary teams.

Able to hit the ground running, with discernment to pause and ask the right questions for strategic alignment.

Preferences

Experience with User Testing, Jira, Confluence, Figma.

Experience working in agile / pod structures.

Familiarity with financial services is a bonus.

Experience cultivating strong cross‑functional partnerships by aligning research objectives with business priorities.

Location Requirements

Must be located within 50 miles of : San Diego, Charlotte, Austin, Boston, Tempe (AZ), New York.

Job Type & Location

This is a contract position based out of Austin, TX.

Pay and Benefits

Pay range : $25.00–$35.00 / hr.

Benefits (available for this temporary role, subject to eligibility and length of employment) :

Medical, dental & vision

Critical illness, accident, and hospital

401(k) retirement plan – pre‑tax and Roth post‑tax contributions available

Life insurance (voluntary life & AD&D for employee and dependents)

Short‑ and long‑term disability

Health spending account (HSA)

Transportation benefits

Employee assistance program

Time off / leave (PTO, vacation or sick leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any protected characteristic.

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