Receptionist

Description

Since our founding in 1901, we have proudly grown into a trusted leader in delivering high-quality insurance protection for thousands of individuals and families across our region. Our enduring commitment to excellence in both coverage and personal service sets us apart in the industry. At the heart of our success is a simple belief : our clients deserve the very best. This dedication to quality and care continues to drive more people every day to experience the unique value and peace of mind that only our company can provide.

The Receptionist serves as the face and voice of our organization, providing a warm and professional first impression for clients, visitors, and partners. In this role, you will manage front desk responsibilities including answering and directing phone calls, greeting clients, scheduling appointments, processing mail, and supporting the daily administrative needs of the office. You will also assist with handling basic insurance inquiries, ensuring accurate information is relayed to clients and internal team members. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced, client-focused environment. As a key support role, the receptionist helps promote a seamless and efficient experience for both clients and staff.

The ideal candidate presents themselves with professionalism, reliability, and a strong commitment to delivering exceptional service. You possess excellent verbal and written communication skills, a high level of attention to detail, and the ability to manage multiple responsibilities with discretion and efficiency. You are comfortable working in a front-facing role, maintaining a composed and courteous demeanor at all times. A strong sense of confidentiality, organizational discipline, and a proactive approach to problem-solving are essential. You demonstrate a willingness to learn, contribute to a collaborative team environment, and uphold the standards of a professional office setting.

Key Responsibilities

• Greet clients and visitors in a professional, courteous manner and manage front desk activity.
• Answer, screen, and direct incoming calls; take accurate messages and route them appropriately.
• Handle incoming and outgoing mail, deliveries, and general correspondence.
• Respond to basic insurance-related inquiries or route more complex questions to appropriate staff.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Uphold client confidentiality and follow company procedures related to data privacy and compliance.
• Collaborate with team members to ensure a seamless client service experience.

Skills, Knowledge and Expertise

Core Competencies

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.