Sr Loan Servicing Specialist

Description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Senior Loan Servicing Specialist is responsible for advanced knowledge of the loan operation functions, including Commercial, Construction, Consumer Loans, and Lines of Credit. This includes, but is not limited to, analyzing and researching the general ledger for outages, process incoming payments received via electronically or via check, review loans on core system for accurate payment setup, process payment advances in a timely manner, research returned payments, payment and payoff processing, various reports, and servicing of specialty lending products such as Participations, Syndications, and SWAP loans. This position reviews new, refinanced, and modified loans on the Core System, processes loan maintenance requests, along with the review and processing of various reports. This position also assists with special initiatives, new loan conversions, and supports other areas within Loan Servicing and management. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities :

• Performs complex loan servicing tasks on loans including, but not limited to, exception item processing, payment and payoff processing, loan advances, and reversals.
• Process and assist teammates with Salesforce cases, incoming email requests and incoming payments within defined SLAs and timeframes.
• Maintains compliance with internal controls, operational procedures, and risk management policies.
• Assist with reviews and updates of departmental procedures and assist management with process improvements.
• Completes and close out daily, weekly and month end tasks in a timely manner.
• Provides training to team members on new and current procedures.
• Performs QA reviews and / or audits on duties assigned to Loan Servicing Specialists.
• Performs advanced, specialized Technician functions including researching discrepancies, complex account research, and handling exceptions.
• Reviews and maintains various departmental reports.
• Monitors the customer experience by assessing customer feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Plan, develop, and organize procedures and process maps.
• Cross-train in areas within Loan Servicing to provide support during changes in volume.
• Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.
• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.

Required Knowledge, Skills and Competencies :

Industry and Work Experience :

Academic :

Benefits Available to Employees :

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

Banking Advantages for Employees :

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

Disclaimer :

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.