Desktop Support Technician - Technology Services

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The Desktop Support Technician performs technical analysis, support, and maintenance for the County's computers, related computer equipment, software, telephones, and video equipment to deliver high availability, reliability, and security. The Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.

Responsibilities

• Provides end-user support and excellent customer service. Responds to service requests in a proactive and timely manner.
• Installs, maintains, troubleshoots, and secures computer hardware, software, peripheral equipment, telephones, mobile devices, and audio / visual systems.
• Maintains hardware inventory and portions of Active Directory.
• Maintains user identity and access rights for various systems including network, access control, etc.
• Maintains documents and files related to work completed.
• Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations.
• Displays and reflects the departments culture, mission, vision, values, and direction.
• Regular and punctual attendance is required.
• Performs other related duties as required.

Department Mission Statement

To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.

Core Values

Other Information

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Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Government Administration

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