Senior Engineering Analyst II Telecom

Division : Eskenazi Health

Sub-Division : Hospital

Req ID : 24468

Schedule : Full Time

Shift : Any

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Exempt

Job Role Summary

The Senior Telecom Engineer is responsible for designing, implementing, and maintaining enterprise voice and unified communications systems with a strong focus on Cisco Unified Communications Manager (CUCM) , Call Center Solutions (UCCE) , Interactive Voice Response (IVR) solutions, Cisco Unified Border Element (CUBE) routers, and surrounding tertiary systems. This role ensures optimal performance, scalability, and reliability of the Eskenazi Health's telephony infrastructure.

The ideal candidate will possess deep technical expertise in Cisco voice technologies, SIP trunking, call routing, and VoIP integration, as well as hands-on experience with voice gateways, call recording systems, and contact center platforms. The Senior Engineer will also play a key role in troubleshooting complex voice issues, optimizing call flows, and leading system upgrades and migrations.

Essential Functions and Responsibilities

• Design, configure, and manage Cisco Call Manager clusters , CUBE routers, and voice gateways.
• Develop, maintain, and enhance IVR systems and call flow logic.
• Integrate voice systems with external applications, PSTN, and SIP providers.
• Perform root-cause analysis and resolve complex voice and signaling issues.
• Manage system upgrades, patches, and migrations with minimal downtime.
• Monitor voice network performance and capacity, implementing improvements as needed.
• Provide Tier 3 support and mentor junior telecom staff.
• Collaborate with network, security, and application teams to ensure unified communications stability and compliance.

Core Skills and Technologies :

Job Requirements

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.