Customer Experience Operations ManagerSwish Breaks • New York, NY, US
Customer Experience Operations Manager
Swish Breaks • New York, NY, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionWork daily with the Operations team to identify root causes of issues and eliminate friction Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback Translate customer pain points into actionable insights for senior leadership Participate in product roadmap conversations as the voice of the customer Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks Develop internal documentation, knowledge bases, and standard operating procedures Identify opportunities for automation and improved efficiency Personally handle top-tier issues, escalations, and unique customer situations Improve issue resolution speed and accuracy through structured processes Proactively identify patterns in customer inquiries and build solutions to reduce volume Potential to hire and manage 1–2 customer support specialists as demand grows Train, coach, and develop team members to uphold Swish-level service standards 3–7+ years of experience in customer success, customer support, or CX operations Experience building processes, systems, or CX infrastructure from scratch Strong operational mindset with the ability to design scalable workflows Excellent written and verbal communication skills Empathetic, customer-obsessed, and solutions-oriented Experience working cross-functionally with Product, Engineering, and Operations Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment On-site availability in NYC Experience in e-commerce, live shopping, marketplaces, or high-volume support environments Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.) Startup or early-stage company experience Opportunity to build an entire customer experience function from the ground up A dynamic, energetic environment in a rapidly growing sports entertainment company Collaboration with senior leadership and cross-functional teams Room for future team-building and leadership expansion Competitive compensation and growth opportunities Competitive benefits offerings
Customer Experience Operations Manager
Location : New York, NY (On-site) Department : Customer Experience / Operations / Product
Reports To : COO / Head of Operations
Company Description
Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we're redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community.
As we scale, we are investing heavily into the customer experience side of the business — developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth.
Role Description
We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks' customer experience function from the ground up.
This is a foundational, highly cross-functional role — you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience.
You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1–2 people initially).
This role is on-site in New York, NY
Key Responsibilities
Customer Experience Strategy & Ownership
- Build the full customer support and success strategy from scratch
- Own the design of end-to-end customer workflows, from ticket handling to escalations
- Create systems and processes that ensure consistently high customer satisfaction
- Establish and track core CX KPIs (response times, resolution rates, CSAT, NPS, etc.)
Cross-Functional Collaboration
Customer Support Systems & Tools
Execution & Problem Solving
Team Building & Leadership (Future)
Qualifications
Required
Preferred
Compensation
Salary range : $70,000 – $110,000 , depending on experience.
What We Offer
serp_jobs.job_alerts.create_a_job
Customer Experience Manager • New York, NY, US
Job_description.internal_linking.related_jobs
Were a passionate team from Square Google Peloton Uber and more working to transform the pet-human relationship.Our mission Develop cutting-edge technology to revolutionize what it means to be a pe...serp_jobs.internal_linking.show_more
Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation.
We offer a supportive environment where personal growth is just ...serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
A retail food-service company in New York is seeking a Store Manager to oversee daily operations and ensure excellent customer service.
The ideal candidate will have strong people skills and the abi...serp_jobs.internal_linking.show_more
A leading athletic retailer in New York, NY seeks a dynamic in-store manager to lead a team to deliver exceptional customer experiences.
Responsibilities include coaching staff, executing hiring and...serp_jobs.internal_linking.show_more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE : IPG).IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients acr...serp_jobs.internal_linking.show_more
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...serp_jobs.internal_linking.show_more
At Harvey were transforming how legal and professional services operate not incrementally but end-to-end.By combining frontier agentic AI an enterprise-grade platform and deep domain expertise wer...serp_jobs.internal_linking.show_more
FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...serp_jobs.internal_linking.show_more
We know these are some of the things people look for in a job.If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a ca...serp_jobs.internal_linking.show_more
Director Customer Experience & Subscription Operations.Lead and inspire a customer-first culture at one of the worlds most iconic media companies.
As Director of Customer Experience & Subscr...serp_jobs.internal_linking.show_more
We are revolutionizing sports betting and online gaming in the United States.We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group.You know our name t...serp_jobs.internal_linking.show_more
NUMA Modern Mediterranean Kitchen & Bar – Shrewsbury, NJ.NUMA is opening at The Grove in Shrewsbury, and we are hiring a General Manager to work directly with ownership to run daily operation...serp_jobs.internal_linking.show_more
Job Title : Experience Architect - Customer & Experience Transformation Location : 100% Remote Duration : 6+ M...serp_jobs.internal_linking.show_more
Noteworthy virtual waitlist app & queue management platform.Information Technology and Services.The Company is seeking a Head of Customer Success for North America to join their mission of revo...serp_jobs.internal_linking.show_more
We are seeking a Customer Experience Assistant Manager for the Manhattan NYC showroom tasked with the strategic leadership and mentorship of a team comprising Concierges Customer Experience Assista...serp_jobs.internal_linking.show_more
Directs, plans, implements and evaluates the development and sustainment of patient and customer experience programs and initiatives.
Inspires, collaborates and influences leadership team(s) to crea...serp_jobs.internal_linking.show_more
Customer Success Operations Manager
Fi Smart Dog Collar • New York City, New York, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Account Manager, Customer Experience (B2B)
Amsive • New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)
OCPA • Asbury Park, New Jersey, us
serp_jobs.filters.remote
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Store Manager : Lead Ops & Customer Experience (70k+)
Bhired • New York, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Store Leader & Customer Experience Coach
Foot Locker • New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Remote Online Product Support - No Experience
GLOCPA • Middletown, New Jersey
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Manager, Client Operations
IPG Mediabrands • New York, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!
HomeJobFinder • Allenhurst, NJ
serp_jobs.filters.remote
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
User Operations Manager
Harvey • New York City, New York, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Opportunity - Explore Side Hustles & Earn Extra Income
Finance Buzz • Neptune, New Jersey, US
serp_jobs.filters.remote
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Digital Warrior Experience Manager
Wounded Warrior Project • New York, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director, Customer Experience & Subscription Operations
Hearst • New York City, New York, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Manager, Customer Ops Platforms Delivery
BetMGM • New York, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
General Manager
NUMA Hospitality LLC • Shrewsbury, NJ, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Experience Architect - Customer & Experience Transformation
Blue Ribbon Global Technologies • NY, United States
serp_jobs.job_card.temporary
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Head of Customer Success
Confidential • New York, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Experience Assistant Manager
Rinvio Recruitment • New York City, New York, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director, Patient & Customer Experience
Northwell Health • Staten Island, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted