Technical Lead, Patient Support Solutions

Make your mark for patients

We are looking for a Technical Lead Patient Support Solutions to join our Digital Technology team based out of Atlanta GA (hybrid 40% onsite)

About the role

The Technical Lead Patient Support Solutions partners with the UCB business unit teams to lead projects use technology systems and manage technical support resources (internal and / or external) to support patient support / experience programs.

Who youll work with

This role will work closely with internal stakeholders (Patient Support Program Data & Reporting Marketing etc.) as well as external vendors & partners.

What youll do

• Possesses the ability to analyze manage implement train end-users and support technical systems and associated business processes.
• Assists with technology specifications and implementation plans.
• Provides technical and business analyst expertise involving the design development construction and on-going support of systems processes integrations or methods.
• Provide technical support in the deployment of purchased application as well as overseeing system design development implementation and maintenance of internally developed applications. Involved in defining managing and supporting interfaces between multiple vendors and systems.
• Provides strategic business analyst expertise of systems processes or methods.
• Responsible for delivering attainment of project plans milestones deliverables and financial targets for assigned projects and programs.
• Engage with key stakeholders to develop trusted relationships
• Serve as the IT SME for U.S. Patient Support Programs. Maintain awareness of industry trends identify opportunities for business process and technology improvements and value creation.
• Support the evaluation selection and management of vendors and partners.

Interested For this role were looking for the following education experience and skills

Required :

Preferred :

This positions reasonably anticipated base salary range is $00. The actual salary offered will take into account related knowledge skills experience and location among other factors and may fall outside the expected range.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us

UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Why work with us

At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

At UCB weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and / or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 124000 - 163000