Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details-
Job Notes :
6+ month contract / extensions possible but are not guaranteed.
Onsite in Freemont, CA 94538
Drug & Background required
Pay Rate = $32 W2 per hour plus benefits
Specifics from the client :
- Interact with users to understand and document all IT issues.
- Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
- Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
- Assist with the planning and implementation of IT projects across multiple sites.
- Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
- Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Open service requests and manage warranty repairs with hardware vendors.
- Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Key Responsibilities :
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activitiesReimage and deploy PCs as part of refresh or break / fix processesPerform hardware troubleshooting and replacement for desktops, laptops, and peripheralsSupport users with Office 365 applications and Windows OS issuesDocument incidents, service requests, and actions taken using ServiceNow or similar ITSM toolsCollaborate remotely with team members across other locations to resolve complex issuesPerform basic hands-and-feet network support : check switch power status, create console sessions as directedEnsure timely and professional communication with end users and team leadsTechnical Environment & Minimum Requirements :
Strong experience supporting Windows desktop environmentsProven hands-on experience with Office 365 at the deskside levelBasic knowledge of device imaging, reimaging, and PC deployment best practicesExcellent problem-solving and customer service skillsNice to Have :
Experience using ServiceNow or similar ticketing systemsFamiliarity with Windows Autopilot deploymentsHands-and-feet network support (switch checks, console sessions)Certifications :
Certifications such as A+, MCP, or ITIL are a plus but not requiredWhy Work with Merge IT?
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