Director of Food & Beverage

ESSENTIAL FUNCTIONS

• Manages service aspects in all food and beverage assigned areas and events
• Manages dining rooms, lounges, bars and Catering events to ensure proper room preparation including set-up of tables, chairs, linens, table settings, glassware, etc.
• Confirms all service staff are in proper uniform and adhere to the Company’s appearance standards
• Hires, manages and trains staff in all technical and non-technical aspects of their roles
• Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicates with service and kitchen staff regarding reservations and / or special events
• Conducts pre-shift, pre-meal and / or pre-event meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Company’s policies and applicable laws
• Make rounds of all food and beverage outlets to ensure member / guest needs are met
• Responsible for employee relation issues and reviews incidents with General Manager and Human Resources Manager
• Completes and administers employee performance appraisals
• Conducts monthly beverage inventories and quarterly china, glass and silverware inventories
• Opens and closes dining room(s) and bar on a regular basis.
• Acts as the Manager on Duty (MOD) as scheduled
• Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
• Ensure staff is trained and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
• Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers in order to ensure satisfaction and / or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect food and beverage service operations
• Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing as requested
• Communicates and teams well with other departments ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
• Ability to uphold The Company and Brand standards, policies and procedures and hold all staff members accountable for same.
• Attend all meetings as required.
• Ensure that In-Room Dining service and tray removal times are within the established guidelines.
• Ensure that the reservation system is functioning for maximum efficiency.
• Any other duties as required by the General Manager or Corporate Director of Food and Beverage to assist in the direction of the department.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL DEMANDS :

QUALIFICATION STANDARDS :