Service Desk Technician

Come for the Challenge. Stay for the Experience.

At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience.

What We Do and Who We Serve

We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries : Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing.

We Live Our Core Values

Our values guide us in our day-to-day interactions with our clients and each other-Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team.

Discover How Far You Can Go.

Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating client engagements for our teams to work on-the kind of work that helps you develop and refine your skills to advance in the profession.

Hybrid Work

HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible.

Apply today and find out why so many come for the challenge-and stay for the experience. We look forward to meeting you!

Service Desk Technician is responsible for identifying, researching, and resolving technical issues. Key responsibilities involve responding to technical support tickets from our staff submitted via the firm's service desk ticketing system, as well as documenting tickets to ensure a timely resolution.

As a Service Desk Technician, your responsibilities will include but are not limited to :

• Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware / software issues or complete requested controlled processes
• Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)
• Install, test, maintain, upgrade, and troubleshoot computers and other peripherals
• Prepare decommissioned equipment for physical disposal
• Conduct research on specific software or hardware
• Help maintain documentation on software and computer systems
• Participate in various IT related projects as needed

To be successful, these are the skills, qualifications, and experience we are looking for :

You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.

This salary range is specific to the state(s) listed and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set and education; experience and training; licensure and certifications; and other business and organizational needs.

Connect with us :

LinkedIn, Instagram, Facebook, HCVT Website

#LI-AM1

#LI-Hybrid

The ordinance requires employers to state, in all job solicitations, postings and advertisements, that the employer will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.